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Gene Messer Hyundai
Lubbock, TX
472 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 472 reviews
September 06, 2025
The service was amazing and quality of work was phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next time I’ll just have someone come pick me up when I drop off my car. Overall the best dealer experience I have ever had!!! More
by Matthewrlusk
Employees Worked With
Idk
September 05, 2025
I didn’t like how it took 4 hours for them to find nothing wrong with my car, and while setting up my appointment told them about me having school and work and I needed the earliest appointment. So wh nothing wrong with my car, and while setting up my appointment told them about me having school and work and I needed the earliest appointment. So when I checked in to my appointment I was immediately told it probably wouldn’t be till 8 until they got to my car, due to most of their technicians not being there until 8; so why is my appointment at 7? And the salesman heavily persuaded me to give 5 stars and said if I did he’d get me a free tank of gas. There was also no communication from the salesman I had to approach them after 3 hours with no answer. More
by traviswaters03
Employees Worked With
Unknown
September 05, 2025
Communication can be slightly challenging, eg. I asked for a video of the inspection and of the broken parts and didnt receive any for the entire day. Good complimentary uber services while my car I asked for a video of the inspection and of the broken parts and didnt receive any for the entire day. Good complimentary uber services while my car is getting fixed. More
by gwynsff
Employees Worked With
Victoria, Stephanie,
September 04, 2025
Very dedicated to helping the customer. Logan and Kristo helped resolve several problems that occurred during our purchase. Logan was extremely helpful. We appreciate their help. Logan and Kristo helped resolve several problems that occurred during our purchase. Logan was extremely helpful. We appreciate their help. More
by don.williams
Employees Worked With
Logan, Kristo
August 31, 2025
Horrible customer service. Very unpleasant and unprofessional experience with the service manager supervisor. The integrity in the service department is less than acceptable. Very unpleasant and unprofessional experience with the service manager supervisor. The integrity in the service department is less than acceptable. More
by Trodriguez
Employees Worked With
Customer service manager
August 28, 2025
Daniel, Alyssa Spain and Stephanie Walter’s are all and extreme asset to Gene Messer Hyundai,not only were they curteous but kept me updated every step of the way. I was extremely impressed and will absolu extreme asset to Gene Messer Hyundai,not only were they curteous but kept me updated every step of the way. I was extremely impressed and will absolutely do business with Gene Messer Hyundai again. ( it is a rare thing these days and thanks again Daniel , Alyssa and Stephanie for your help and consideration) More
by Ratt
Employees Worked With
Daniel, Alyssa and Stephanie
