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Gene Messer Hyundai

Lubbock, TX

4.4
557 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 557 reviews

June 06, 2026

I had an alignment done here. My rep was fantastic, they didn’t try to upscale and as a woman, I didn’t feel taken advantage of. Christopher was very knowledgeable and concerned a More

by Psvantine0526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 08, 2026 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2026

They were able to find the exact car I wanted even though it was not in stock. More

by jtgandcwg
Recommend Dealer
Yes
Employees Worked With
Quincy
Jun 06, 2026 -

Gene Messer Hyundai responded

Hi, your satisfaction is our top priority. Thank you, and have a fantastic day!

May 30, 2026

Communicated well on issues/concerns with my car. Repair done on time. Good value. Video of inspection was good to see. More

by ghenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jun 01, 2026 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 27, 2026

We had an amazing experience buying our new Palisade! Genaro G. Gutierrez was incredibly attentive, professional, and helpful throughout the entire process. He made everything fast, smooth, and stress-fr More

by susanalongoria11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro gutierrez
May 29, 2026 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai Hub City. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 23, 2026

Victoria Victoria Victoria she was great. ..she got all my work done and saved me a lot of money! More

by paul.billick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
May 24, 2026 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2026

I had a 10 year old car I was trying to sell and it needed two safety recalls done to enable that. They handled it in one day with minimal hassle. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
May 23, 2026 -

Gene Messer Hyundai responded

Hello Mike, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2026

Met young lady by my vehicle and went over what I needed done. She was very friendly and courteous. More

by joe.juarez2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
May 23, 2026 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

May 11, 2026

Financial guy wouldn't take no for an answer The salesperson was kind of rude. More

by mmike175
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
They know who they are
May 14, 2026 -

Gene Messer Hyundai responded

Thank you for the feedback about your experience with us. It is difficult for me to know how to correct this behavior in a specific eomployee when you did not list the employees you worked with or your actual name in the review. I would like to visit about this because it sounds like this could be a beneficial training opportunity for my team. Please reach out to me at 806.810.5088 or bcimino@group1auto.com to discuss further. Thank you, Brendan Cimino General Manager

May 08, 2026

Always willing to go the extra mile for every service I’ve scheduled since I purchased my car 6 years ago More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
May 15, 2026 -

Gene Messer Hyundai responded

Hi Jess, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 05, 2026

The workers were so nice helping set up the appointment that people working at front desk were great. Everything looked really good on my vehicle after they were through with it. I think this is a top-notc More

by Coach Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Ipock
May 14, 2026 -

Gene Messer Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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