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Gene Messer Hyundai

Lubbock, TX

4.4
546 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 546 reviews

April 30, 2026

Very helpful and super nice people, especially Victoria. My car was serviced and recall fixed in a timely manner. More

by Kari B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
April 29, 2026

I’m always pleased with the service at Gene Messer Hyundai. Their facility is great, they keep my car in good shape. My new Hankook tires have made such a difference in how my car rides. More

by Lsmerud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob (Jake)
April 28, 2026

The staff at Gene Messer seem to take pride in making sure your auto is serviced in the best manner possible. More

by Billbizzell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not have names to submit.
April 27, 2026

Ivan was very communicative and helping with any questions I had! Really appreciate the customer service and him making it a smooth process! More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Apr 28, 2026 -

Gene Messer Hyundai responded

Sam, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you have any further questions, please give us a call. We're always happy to help!

April 24, 2026

Everyone is so nice and helpful! G. Gutierrez Was very kind and knowledgeable! Great experience More

by heather4.13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro Gutierrez
Apr 27, 2026 -

Gene Messer Hyundai responded

Hi, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2026

Service dept was able to eventually get our car repaired after a tow, but they appear to be very busy and behind schedule. It took about 4 days for the vehicle to be diagnosed and another 2-3 days for the More

by kkoch5249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria, Jake
Apr 20, 2026 -

Gene Messer Hyundai responded

Thank you for your honest review! We apologize for the long wait time and appreciate your patience. Our team strives to provide thorough and efficient service and we're glad your car was repaired. We value your business and hope to have the chance to serve you again in a more timely manner.

April 07, 2026

Great place to buy and a great place to get service , always friendly and Victoria is the best service advisor she deserves 5 stars herself. More

by celos88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Rivera
Apr 11, 2026 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2026

I got the best car I ever had and the people I dealt with were the nice car dealer in the world and believe me I deal with a lot car dealer in my life, but this were the nices. I would recommend to any. More

by dg465535
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph.
Mar 30, 2026 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 26, 2026

I got everything I asked and then more very happy thank you I am over the moon. More

by alexjaramillolbk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro Gutierrez
Mar 28, 2026 -

Gene Messer Hyundai responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 20, 2026

Very pleasant visit! Everybody was attentive and easy-going. I didn’t feel pressured or pushed to make any particular choices. I went with my numbers and goal in mind and More

by dansal432
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan and Juana
Mar 23, 2026 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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