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Gene Messer Hyundai

Lubbock, TX

4.4
561 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 561 reviews

July 29, 2025

I would recommend our salesman to anyone. He was great when we bought the car, and is really the reason we bought from your dealership. He even came to say hello to us, as we waited for wha More

by gbh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Jul 30, 2025 -

Gene Messer Hyundai responded

Hello! I am so sorry to hear that our service fell short of your expectations! At this time, I am unable to research the service visit with the information provided in the review. If you can call me at 806-403-0956 or email me at swalters@group1auto.com, I would love to look into it further and see what we can do to make it right. Thank you!   Thanks   Stephanie Walters  Service Director

July 28, 2025

Such a stress free and easy process. Our Sales representative and the finance team where so helpful and kind. More

by amandamarlar32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Jul 29, 2025 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2025

I have dealt with many dealerships and was very impressed with Gene Messer Hyundai! Needless to say, I’m very picky and was totally impressed with dealing with Mike A and everyone I had contact with through More

by realtorflores
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike A-sales, Juana-finance, Daniel-service, John C-sales mgr
Jul 28, 2025 -

realtorflores responded

Thanks to all the Gene Messer Hyundai staff that helped me with my vehicle purchase....it was the very one that I had my sights set on! Yah!!! Mike A was sooo patient with me and I know that wasn't easy! I couldn't be happier! Just doing a happy dance!

July 28, 2025

Very good I had to be patient but they ended up giving me the best deal possible. More

by Stace.sayyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Jul 30, 2025 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2025

I met with a very professional salesman named Ivan Munoz. He helped me zero in on the vehicle I finally purchased. The whole closing procedure was by far the easiest and quickest I have ever had at a car dea More

by txiggymimi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Jul 28, 2025 -

Gene Messer Hyundai responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 25, 2025

My first time at GMH, I was treated very good. I got my car serviced. More

by geozamudio
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Enriquez
Jul 26, 2025 -

Gene Messer Hyundai responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2025

Mike was very accommodating and really helped us solidify which car we wanted to add to our family More

by DanielK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 27, 2025 -

Gene Messer Hyundai responded

Hi, thanks for your praise and kind comments about Mike. Feel free to reach out to us if you need anything. Have a wonderful day.

July 22, 2025

Every person I encountered was friendly, directed me to the appropriate department. Auto repair person was Daniel Enriquez was very professional and assisted me, answered all my question. He put me at ease More

by Tiastexmex3501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Enriquez
Jul 24, 2025 -

Gene Messer Hyundai responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2025

2.5hrs for a pitiful car wash, oil change & tire rotation. Don’t know which took so long but will not get car wash again. Windows are dirty, left hand print (that wasn’t there before) on window. Act More

by Spencercrystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa
Jul 23, 2025 -

Gene Messer Hyundai responded

Hello Ms. Spencer, I hope you are doing well! My name is Stephanie, I am the Service Manager here at Gene Messer Hyundai. I want to thank you for the opportunity to service your vehicle and sincerely apologize that we did not meet your expectations. I am sorry for how long the service took, as well as the condition your car was returned in. Your technicians work diligently to ensure your factory maintenance is completed correctly, as well as thoroughly inspect your car to ensure its safe for your future travel. We are working every day to make that a quicker service. Again, I am genuinely sorry for how your car was returned to you, leaving anything so much as a hand print is absolutely unacceptable. I would like to offer a free vehicle cleaning, inside and out, to compensate for the condition we left. I would also like to compensate any fuel you have used by filling your gas tank when you are available to return to have the cleaning done. Please reach out to me directly at 806-403-0956, so we can schedule this service at your earliest convenience. Thank you.   Stephanie Walters, Service Director Gene Messer Hyundai | swalters@group1auto.com

July 20, 2025

They are very knowledgeable about their vehicles and made the process seamless. We test drove a car and were driving away in about two hours. Highly recommended More

by westontramell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristo tomasic
Jul 22, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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