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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
419 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 419 reviews

February 05, 2024

Geoff, my sales person was very kind. Seemed to car and did everything possible to help and explain More

by Mehead
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff
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Feb 09, 2024 -

Gene Messer Hyundai responded

Thank you for sharing your positive experience with Geoff. We're delighted to hear that he provided you with excellent service and went the extra mile to assist and explain things. We appreciate your business and hope you enjoy your purchase!

February 05, 2024

Took my daughter's car in due to a recall and ongoing issue. Because prior repairs had been done at another dealership they acted as if they didn't want to help. Service manager is hateful. The prior de More

by rmbegaye7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Feb 15, 2024 -

Gene Messer Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 31, 2024

So easy, and quick. KRISTO was so nice and accommodating. I absolutely love my car. More

by joannburgwin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi
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Feb 02, 2024 -

Gene Messer Hyundai responded

It's fantastic to hear that you had a great experience and that Kristo provided nice assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 27, 2024

I took my Hyundai in because of a service engine light! They were very thorough in determining the reason (which was a challenge!!). Turns out they are ordering a part to repair the problem!! So it is n More

by Dfincher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bounds
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Jan 27, 2024 -

Dfincher responded

Great job!!!

January 22, 2024

Matthew in service is wonderful and very helpful and knowledgeable. He is a great asset to gene messer More

by Waylon Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Jan 25, 2024 -

Gene Messer Hyundai responded

Thank you for the kind words Waylon! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

I was able to get service without an appointment. The people were friendly and promptly took care of my car. More

by andwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Tyler Bownds
Report | Print
Jan 23, 2024 -

Gene Messer Hyundai responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 15, 2024

They treated my car very well, and treated me as well also..They did everything I asked. More

by Maria Hinojos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 17, 2024 -

Gene Messer Hyundai responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

Fast and affordable! Love their customer service. Will not go anywhere else. Thank you for your awesome service More

by veronica.villarreal8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Jan 17, 2024 -

Gene Messer Hyundai responded

We are thrilled to hear that you had a fast and affordable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

They were very friendly and fast with paperwork, and make ready for the new car. More

by Hjwelch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel and Geoff
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Jan 03, 2024 -

Gene Messer Hyundai responded

Congratulations on your new vehicle! We are thrilled to have provided you with a friendly sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 30, 2023

They would never get back with me in a timely matter or they would not answer the phone for over 20 min on hold and disconnected me .. they had my car for over a week and 5 days and never would they call m More

by Prcastilleja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
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Jan 04, 2024 -

Gene Messer Hyundai responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience it may have caused. I would like an opportunity to fix this and to earn your business, please contact me at (806) 76-2715. I look forward to speaking with you. Brendan Cimino, General Manager

Jan 05, 2024 -

Gene Messer Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 05, 2024 -

Prcastilleja responded

I just tried to reach out to you and this number is incorrect..

Jan 08, 2024 -

Prcastilleja responded

Thank you

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