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Gene Messer Hyundai

Lubbock, TX

4.4
415 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 415 reviews

May 14, 2025

They got my repair done quickly and made sure that I was comfortable while I waited for my vehicle. More

by RobelinTG07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel, Logun, Juanita
May 16, 2025 -

Gene Messer Hyundai responded

Hi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 13, 2025

Bought a Hyundai Palisade new from a dealership out of state which also included road hazard warranty on the tires. Had a flat tire from running over some metal on the highway. Went to the nearest Hyundai More

by Ewhopkins1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager I was so pissed off I did not ask his name
May 15, 2025 -

Gene Messer Hyundai responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Brendan Cimino General Manager bcimino@genemesser.com

May 13, 2025

They are good to me they look under the car they wash my car they let you know what they did to the car More

by Maria.Montoya9480
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davd
May 16, 2025 -

Gene Messer Hyundai responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

May 07, 2025

This place is awful all the way around. My vehicle has been there since the FIRST week of February. There is an engine recall on my engine and my vehicle meets Hyundai's requirements, no ol More

by shell19mac85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
May 09, 2025 -

Gene Messer Hyundai responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Brendan Cimino General Manager bcimino@genemesser.com

May 04, 2025

I bought your car at Dealer Hyundai in Texas on Apr 17, and had agreement and signed the paper that I will get the Tiltle and Plate at my home address in Georgia. AndI wait for near two week and received a More

by Liem Le
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dealer Hyundai in Lubbock Texas
May 07, 2025 -

Gene Messer Hyundai responded

Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at bcimino@GeneMesser.com so we can discuss this further. Thank you, Brendan Cimino General Manager

May 02, 2025

Great people. Fast service. Found the perfect car for me and they made it easy More

by mattsoto72704
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logun Saienz
May 05, 2025 -

Gene Messer Hyundai responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

May 01, 2025

Gene Messer Hyundai has a helpful and welcoming environment without being overbearing. Individuals in various departments are courteous and supportive. More

by Brenna
Recommend Dealer
Yes
Employees Worked With
Chris
May 02, 2025 -

Gene Messer Hyundai responded

Hi Brenna, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

The service and personal attention to my needs were exceptional. I appreciate Daniel, my service rep, and commend him for the friendly and courteous way he helped me. Keep up the excellent work! More

by madigan4777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 29, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gene Messer Hyundai!

April 25, 2025

Always friendly and professional! I come from out of town but the new waiting area is very comfortable! More

by guthrie65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
Apr 28, 2025 -

Gene Messer Hyundai responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 23, 2025

Absolutely attentive to the customer! Great purchase! Will do business here again! Nothing complex and easy transaction More

by martinezl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew and Kristo
Apr 25, 2025 -

Gene Messer Hyundai responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

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