Gene Messer Hyundai

Let these folks touch your property at your own risk. They gave me my car back before they were done working on it. They literally left a bunch of tools and metal under the hood. Then, they lied about a They gave me my car back before they were done working on it. They literally left a bunch of tools and metal under the hood. Then, they lied about a coolant leak for months, causing the engine and everything around it to fry. The list of things they've done would take pages. Most recently, they damaged the hood of my car and then had a cheap, crappy "repair" job done on it against my express wishes all because they were trying to cover up evidence. They broke my seatbelt. They broke the A/C and the crankshaft position sensor, apparently, and refuse to fix them. I've caught them in multiple deceptions and lies and have receipts, videos, photos, and voice recordings documenting all that they've done, yet they still refuse to deal with the problems they created. Don't take your car here! If you ever get it back, it's going to have all kinds of new problems, I guarantee you. That's if you even get a diagnosis after they inevitably find some xx to lie about and charge you for before they can diagnose your vehicle. Take it from me; I've been working hard to give them the opportunity to correct their mistakes for nearly 14 months now and have avoided putting them on blast until now, but they refuse to do what they should, so I have lost patience and I am sharing my story with everybody now. More

I've waited at the dealership for three and a half hours to fix the one recall to fix the one recall More

Good dealership ! Got me into the car i wanted ! Our dealer Ivan Munoz was very fast and amazing help getting me in the vehicle i wanted . Highly recommend Gene Mes Got me into the car i wanted ! Our dealer Ivan Munoz was very fast and amazing help getting me in the vehicle i wanted . Highly recommend Gene Messer Hyundai More

Alyssa Spain was AWSOME! !! And the tech was great I was in and out in a timely manner. My car was given back to me cleaner than I brought it in definitely coming back from no !! And the tech was great I was in and out in a timely manner. My car was given back to me cleaner than I brought it in definitely coming back from now on. More

Apparently a meeting had taken place while I was waiting for my vehicle to be serviced. So I was at the location for nearly three hours! Nobody came to tell me that a mandatory meeting had spontaneously bee for my vehicle to be serviced. So I was at the location for nearly three hours! Nobody came to tell me that a mandatory meeting had spontaneously been called by Hyundai. I was informed until after I had gotten up to ask about it. The customer service here is below a one star. Even though they fekt as if they compensated for the mistake. The fact is the unprofessionalism is an on-going issue. Oh and mind you the lobby was empty when I arrived. So not once did the teams communicate with one another to keep me updated about ANY DELAYS. I try to see things from other people's perspective, but these are actions of blundering employee. I see now why my spouse dreads taking her car in for service, this dealership isn't it. ******I KNOW NOBODY WOULD CARE OR BE BOTHERED BY THIS, AND THAT ACTIONS WOULD SAY MORE ABOUT THE PRACTICES TAKING PLACE AT THIS HYUNDAI****** More

Andrew, our sales person, was very professional and answered all questions and concerns we had. answered all questions and concerns we had. More

Scheduled my appointment and was able to drop off first thing in the morning with no issues. And car was ready by lunchtime. They called and explained what they maintenance and let me know id there was an thing in the morning with no issues. And car was ready by lunchtime. They called and explained what they maintenance and let me know id there was any follow ups. More

Kristo was very easy to deal with no pushy sales answered all my questions . finance was great as well no trying to force me to get extras explained the options and not upset if I did not add. Also had a sma all my questions . finance was great as well no trying to force me to get extras explained the options and not upset if I did not add. Also had a small swirl in the paint on driver door. Kristo got this taken care of as well very quickly and provided a loaner so it was very convenient. Very pleased with the service received. More

Mike Cantù was very easy to work with. Tried very hard to make sure we were pleased with the car. Tried very hard to make sure we were pleased with the car. More

I brought my car in to get a recall fixed. They didn’t have the parts. I made the appointment a month ahead of time and they told me they would call me if the parts weren’t in. Then, while They didn’t have the parts. I made the appointment a month ahead of time and they told me they would call me if the parts weren’t in. Then, while there they checked my wind shield wiper because it was getting stuck. They didn’t call me, they didn’t fix it. Apparently the wind shield wiper was too long. It was the wiper that was on the car when I bought it from there. They need to work on their communication with their customers. I asked the manager to get in contact with me and she has yet to call me. More