Gene Messer Hyundai

Great service Dept, friendly staff, nice inventory, always a awesome place to go for your cars needs. always a awesome place to go for your cars needs. More

Bought a new 2023 Tucson on 6-3. We were upside down on the trade and these guys worked their magic and got us into something new and affordable. I was so pleased that I bought a use We were upside down on the trade and these guys worked their magic and got us into something new and affordable. I was so pleased that I bought a used pickup on the 9th. More

They were not like a Pushy Car Salesman when looking for our new vehicle and service has been awesome with only one exception and it had nothing to do with the service. When I called to make an appointment our new vehicle and service has been awesome with only one exception and it had nothing to do with the service. When I called to make an appointment I was asked if I would prefer 7:00 am or 7:30am. I arrived 15 minutes early for my chosen 7:30 appointment to find that service techs don’t even arrive to work until 8am which made my wait longer. However everyone was Awesome. It was the scheduling Dept that needs to make adjustments More

They were friends and got me get the help I needed to repair my car. repair my car. More

The service department took my issue seriously. I was notified what was going on and appreciated that. I was notified what was going on and appreciated that. More

The staff is absolutely amazing! They are kind, knowledgeable and very helpful! Would highly recommend.... 10 out of 10! They are kind, knowledgeable and very helpful! Would highly recommend.... 10 out of 10! More

Changing my review to one star, since I got home and realized there is no way to turn off the car alarm as they sold it with no key fob! I pointed this out to the manager, who failed to respond to my wr realized there is no way to turn off the car alarm as they sold it with no key fob! I pointed this out to the manager, who failed to respond to my written request to work this out as I had to pay $350 to fix this issue. Do not do business with Gene Messer as they will lie and deceive just to sell a car. So disappointed. More

Mike, as Director of the service department is the reason I give it four stars. I dropped my vehicle off at 9:30 AM and then had to call several hours later to check on status. For an oil change. Mike could I give it four stars. I dropped my vehicle off at 9:30 AM and then had to call several hours later to check on status. For an oil change. Mike could not have been nicer and apologetic about the delay. He handled it great and I would recommend Mike and or Tommy in the service department. More

I can see why they are expanding. We received great customer service from Nathaniel Molina during a recent purchase for my daughter. It was her first car she bought for herself. Every We received great customer service from Nathaniel Molina during a recent purchase for my daughter. It was her first car she bought for herself. Everything was handled professionally and as promised to the “T”. Great job, Nathaniel. More

Terrible, terrible place. I planned on getting my first car here at Gene Messer Hyundai in Lubbock Texas, and there’s been nothing but delays in getting the car, and extra fee I planned on getting my first car here at Gene Messer Hyundai in Lubbock Texas, and there’s been nothing but delays in getting the car, and extra fees added into my deal. I couldn’t get any of the signatures from my co-signer done online so this in turn prolonged the process by over two weeks. This wasn’t an issue at Nissan when my older sister got her first car. Also, I had a base plan of 16k but it went up to 24k due to Geoff Schramme and Ayo Ayodele sales tactics to steal money out of me and my family. My sister is a nurse and she offered to be a co-signer, and she has excellent credit- but despite this the dealership still wants to charge me a high 11% in interest because my credit and job isn’t up to standards (we had agreed to a much lower interest rate but for some reason they changed it to 11% and brought up that excuse). My credit shouldn’t be in question due to my sister being co-signer and my job shouldn’t be in question due to my father accepting to make all the payments. I have literally never heard this at any other dealerships, from anyone in my family or friends group. Also, I was clearly explained that the protection services/ plan didn’t come as additional charges (and since this is my first car I didn’t know any better)- so I accepted and now it looks like I can’t back out of it. So my father is obviously not willing to pay $530 per month for 60 months for a car that’s meant to be cheap, the Hyundai Accent. Might as well get a Tesla for $480/ month. The monthly charge or bill was meant to be in the $300s- low $400s. I don’t recommend this place, look somewhere else if you want a professional experience (we couldn’t even get a call back from Schramme last Saturday) and if you don’t want to lose money. My father will now lose $1,000 because he plans to back out of the deal and obviously the down payment can’t be refunded. More