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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
416 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 416 reviews

March 25, 2025

My salesman Genaro Gutierrez performed excellent customer service as well as the used car manager Ryan Anderson who really made my buying experience/process one to remember! My business will be back for sure More

by jodytellez76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro Gutierrez, Ryan Anderson
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Mar 27, 2025 -

Gene Messer Hyundai responded

Hi, thanks for your praise and kind comments about Genaro Gutierrez and Ryan Anderson. Feel free to reach out to us if you need anything. Have a wonderful day.

March 24, 2025

Daniel is quick to respond my need , very nice and provided professional services. He gets things done and very hard worker. Definitely recommend him! More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Mar 27, 2025 -

Gene Messer Hyundai responded

Hi Ellen, we're happy you found our staff to be supportive during your experience here at Gene Messer Hyundai. Thanks for the recommendation, and have an amazing day!

March 19, 2025

Great experience. Purchased online. Very quick and fast transaction. Sales person was friendly and great to work with. More

by tim.s.martin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel
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Mar 22, 2025 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 18, 2025

I have never been treated better by a dealership. They go above and beyond to make sure you get what you want and that you’re satisfied. More

by Tsmith.ts1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Amado
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Mar 22, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2025

They were knowledgeable, professional, and attentive to my needs, helping me find the perfect car that suited both my budget and preference. More

by Yona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo Ayodele
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Mar 18, 2025 -

Gene Messer Hyundai responded

Hi Yona, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 13, 2025

Excellent service team, parts , all of them were attentive to our needs, awnsered all questions promptly...Excellent company More

by dan_krier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria in service center
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Mar 15, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

March 13, 2025

Wait for an hour+ to be told they didn’t have time to address issue and that I needed to bring it back at another time earlier in the day More

by mkspurgeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Mar 15, 2025 -

Gene Messer Hyundai responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Brendan Cimino General Manager bcimino@GeneMesser.com

March 09, 2025

My appt was for 12 on a oil change done 3 1/2 hours later done More

by jmv694l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Mar 13, 2025 -

Gene Messer Hyundai responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Brendan Cimino General Manager bcimino@GeneMesser.com

March 08, 2025

Took my car to get battery issues checked. A shuttle service was offered and provided after an hour's wait. They kept my car for 4 working days (dropped in mid Monday and made available mid Fr More

by peconomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Marie
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Mar 09, 2025 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 04, 2025

The service was great. Everyone i spoke withl was polite, helpful, and i felt confident that my needs were important to them. More

by erngwencul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know their names
Report | Print
Mar 09, 2025 -

Gene Messer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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