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Gene Messer Kia

Lubbock, TX

4.5
303 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 303 reviews

May 02, 2025

Ok place got my vehicle not even 2 hours oil light came on got that fixed next day engine light came on More

by robertdoramendoza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/a
May 04, 2025 -

Gene Messer Kia responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Matt Baugher General Manager mbaugher@GeneMesser.com

May 01, 2025

If you want a no hassle, stress free experience give Dee Alonzo a call. I appreciated the low key, no pressure way he has. More

by brendaw.hart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alonzo, Eddie
May 04, 2025 -

Gene Messer Kia responded

Hello, we're happy you found our staff member Dee to be so supportive during your experience here at Gene Messer Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2025

Great service attentive, when we arrived they assisted promptly. For our first visit I am very pleased More

by yudithtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
May 01, 2025 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

They were fast and helped w everything we needed to take our new vehicle home More

by susieq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tk
May 01, 2025 -

Gene Messer Kia responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 21, 2025

Excellent customer service. Priscilla very helpful. My daughter is a student at Texas Tech & I live outside of Dallas, Priscilla understood an easy to work with. More

by lexus0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla
Apr 23, 2025 -

Gene Messer Kia responded

Hi, thanks for your praise and kind comments about Priscilla. Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2025

My husband and I went in to Kia around December 2024 looking for a new vehicle, but we weren’t sure what we wanted or could afford at the time. Kino was generous and informational. He provided answers f More

by Monica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kino
Apr 21, 2025 -

Gene Messer Kia responded

Hello Monica, we're happy you found Kino to be so supportive during your experience here at Gene Messer Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2025

Went in to get warranty work on my 2020 Kia Rio because the trunk latch broke. They weasled their way out of the repair by claiming my 2020 Kia Rio was a December of 2019 of 2020 Kia Rio and said my warran More

by jesseobx007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Apr 23, 2025 -

Gene Messer Kia responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Matt Baugher General Manager mbaugher@GeneMesser.com

April 15, 2025

Fast service , My car was done quickly service advisor knew exactly what l needed thanks More

by Manuelescobedo570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John ladarius
Apr 17, 2025 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2025

Very efficient with good communication and explanation. Concise discussion. Thanks for the good job guys! More

by Jrosson0904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens
Apr 17, 2025 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 14, 2025

Easy to talk to and no pressure to buy right now. Let us test drive different cars two separate weekends with no pressure to buy right away. Easy to make a deal with. More

by colton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
Apr 15, 2025 -

Gene Messer Kia responded

Hello Colton, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

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