Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.6
408 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Contact Dealership

6006 19th Street

Lubbock, TX

79407

Directions

By Type

Showing 408 reviews

January 13, 2026

The dealership was great to work with and the salesman was tremendously helpful with our car buying experience More

by Charles Rimer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tauren Henderson
Report | Print
January 11, 2026

nice people clean facility first time i took my car there. I may look for a new car More

by clownsmmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Jan 12, 2026 -

Gene Messer Kia responded

Hello, we really appreciate your positive review! Until the next time we meet, take care!

January 11, 2026

The experience, as a whole, was positive. I did, however, feel slightly upsold. The wait for the service was very lengthy (approximately 1.5 hours), and the cleanliness of the waiting area le More

by Tyler.Swanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
There was not an employee who greeted me with their name.
Report | Print
Jan 12, 2026 -

Gene Messer Kia responded

Thank you for sharing your feedback! We are happy to hear that your overall experience was positive. We apologize for any wait time and cleanliness issues in the waiting area. We will work on improving these areas to ensure a better experience for our customers. Thank you for choosing us and we hope to see you again soon!

January 10, 2026

Was very easy and simple to get the oil changed. Blake Black did an awesome job handling it all More

by Brandibrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Black
Report | Print
Jan 11, 2026 -

Gene Messer Kia responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 06, 2026

Everyone is always friendly, knowledgeable and professional whether I am dressed for success or in my jeans. I love the atmosphere and the smiles. More

by Darla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Jan 07, 2026 -

Gene Messer Kia responded

Hi Darla, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 02, 2026

Just were very friendly and was willing to work with me And I will always recommend someone to them More

by ymal364
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Navarrette
Report | Print
Jan 04, 2026 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

December 24, 2025

Shaun took us by the hand helping us understand all the features, and options of all the models. Outstanding experience. We love our Telluride SX Xline. More

by Deb.graham06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Melville
Report | Print
Dec 24, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

December 24, 2025

I wasn’t prepared to pay a large amount of money for spark plugs. I should have asked more questions of the staff about the service and fee before the service was done. Next time I will be prepared an More

by jodiet38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Report | Print
December 24, 2025

Ruben Navarette was an awesome salesman. He was attentive and willing to find the right car for us. Went out of his way to look for what we were asking and looking for. More

by Flores
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Navarette
Report | Print
Dec 24, 2025 -

Gene Messer Kia responded

Hi Flores, thank you for your kind review; we are happy to pass along your comments to Ruben here at Gene Messer Kia! We do hope we can be of assistance in the future. Take care!

December 23, 2025

I feelnlike there could have been more communication on the progress of my car while it was being repaired. But overall experience was good. Car was repaired a lot quicker than what was quoted. But infield More

by mirwin6925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Report | Print
Dec 24, 2025 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

1
2
...
41