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Gene Messer Kia
Lubbock, TX
402 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 402 reviews
December 24, 2025
I wasn’t prepared to pay a large amount of money for spark plugs. I should have asked more questions of the staff about the service and fee before the service was done. Next time I will be prepared an spark plugs. I should have asked more questions of the staff about the service and fee before the service was done. Next time I will be prepared and not accept the service. More
by jodiet38
Employees Worked With
I don’t know
December 24, 2025
Ruben Navarette was an awesome salesman. He was attentive and willing to find the right car for us. Went out of his way to look for what we were asking and looking for. He was attentive and willing to find the right car for us. Went out of his way to look for what we were asking and looking for. More
by Flores
Employees Worked With
Ruben Navarette
December 24, 2025
Shaun took us by the hand helping us understand all the features, and options of all the models. Outstanding experience. We love our Telluride SX Xline. features, and options of all the models. Outstanding experience. We love our Telluride SX Xline. More
by Deb.graham06
Employees Worked With
Shaun Melville
December 23, 2025
I feelnlike there could have been more communication on the progress of my car while it was being repaired. But overall experience was good. Car was repaired a lot quicker than what was quoted. But infield the progress of my car while it was being repaired. But overall experience was good. Car was repaired a lot quicker than what was quoted. But infield it would have been nice if they had cleaned my car after service instead of giving me back a dirty car. More
by mirwin6925
Employees Worked With
John Stewart
December 23, 2025
This was my first Kia experience and I was not disappointed. Kia gave me what I asked for in a rapid time. I love my K4 and I would definitely recommend Kia to anyone. disappointed. Kia gave me what I asked for in a rapid time. I love my K4 and I would definitely recommend Kia to anyone. More
by axcastillo
Employees Worked With
Joe and Ruben
December 16, 2025
Chase was very professional when dealing with me. .He was up front when i asked questions. If i ever buy another vehicle, i will ask for Chase!! .He was up front when i asked questions. If i ever buy another vehicle, i will ask for Chase!! More
by Camera man
Employees Worked With
Chase
December 13, 2025
The folks at Gene Messer Kia are always very professional and interactive. John, the rep that handles our appointments, is kind and thorough. It’s important to me that we have a good relationship with the p and interactive. John, the rep that handles our appointments, is kind and thorough. It’s important to me that we have a good relationship with the people that take care of our car, as well as confidence that everything will be handled in a competent way. More
by lori.ostling
Employees Worked With
John
