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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.7
451 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 451 reviews

June 01, 2026

Dee Alonzo has already helped for years on my Kias. I was looking for a used car just to use for work and found a better deal on a new Kia and I love it! The staff a Kia always make a way for you! More

by ladyjustice83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Alonzo and Michael Bates
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May 30, 2026

Amazing service from Kyle Havens as always. Explains everything and is very polite. He will be my go to guy from now on. More

by jrobertsontx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Havens
Report | Print
Jun 01, 2026 -

Gene Messer Kia responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 30, 2026

Very helpful and courteous - did repairs in timely manner. I would recommend the Lubbock Kia service division. More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
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May 31, 2026 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 28, 2026

My visit to the dealership was very pleasant, this is my second time for the maintenance of my vehicle and I love the attention, they are very friendly and courteous and I will definitely recommend to anyon More

by Lilia Mejía
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayla Ruiz
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May 30, 2026 -

Gene Messer Kia responded

Hi Lilia, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 19, 2026

Brought my 2020 Sorento in for an oil change and service. Easy drop off, and I got my car back quick. The service manager John took care of me and did a great job! He arranged for an uber to pick me up w More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ladarius
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May 22, 2026 -

Gene Messer Kia responded

Hello Pam, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 15, 2026

They do a good job. This should require a maximum #of words, not a minimum. I have better things to do. More

by peggylowrance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ladarius
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May 22, 2026 -

Gene Messer Kia responded

Thank you for the positive feedback! We strive to provide top-notch service with efficient time management to respect our customers' busy schedules. Your satisfaction is our priority!

May 11, 2026

Great service and very helpful and very courteous. Informed me of things I didn't know was needed. More

by kingandqueenragnarok2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela marti
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May 14, 2026 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2026

Service was great and fast . .the customer service was excellent went above and beyond to make things great More

by Melissa69818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 14, 2026 -

Gene Messer Kia responded

Hello, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

May 08, 2026

They were very nice and the diagnosis was so smooth but I think the place is overpriced too much More

by S1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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May 14, 2026 -

Gene Messer Kia responded

Thank you for the kind words about our friendly service and efficient diagnosis process. We strive to provide the best possible experience for our customers. Regarding pricing, please reach out to us directly so we can discuss your concerns. We value your feedback and appreciate your business.

April 28, 2026

The staff were able to get me in and out of the dealership with my new vehicle under 2 hours. Super smooth and fast process. More

by fvizueth38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Leon
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May 14, 2026 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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