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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
304 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 304 reviews

November 14, 2024

Nice and friendly staff very high quality experience would highly recommend to my friends and family More

by Kyle-691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Melgoza
Report | Print
Nov 18, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Thanks for the recommendation, and have an amazing day!

November 14, 2024

Nice people working there , great customer service , and they will willing to work with you More

by Hortencia Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Melgoza
Report | Print
Nov 18, 2024 -

Gene Messer Kia responded

Hi Hortencia, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

I have a 2024 telluride. So upset that my trim is coming off of the door. Replacement parts are on back order. They didn’t give me a timeline of when it would be in. Brand ne More

by Liz Trumble
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Female in service
Report | Print
Nov 15, 2024 -

Gene Messer Kia responded

Thank you for your feedback about your vehicle trim and the replacement parts. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Matt Baugher General Manager mbaugher@GeneMesser.com

November 12, 2024

This is the worst place to buy a car. The salesmen were rude and sold my daughter a car that broke down 2 months later. The oil hadn't been changed and when I brought it up he laughed at More

by genemessersux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
kirk
Report | Print
Nov 18, 2024 -

Gene Messer Kia responded

Thank you for your feedback about visiting our store. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Matt Baugher General Manager mbaugher@GeneMesser.com

November 12, 2024

Always a pleasure to deal with knowledgeable professionals. Quick turn around in service dept. Thanks More

by krystinekeeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 13, 2024 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

November 03, 2024

The dealership was very clean and the service attendant was attentive to my vehicle needs. More

by Brencamp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Nov 05, 2024 -

Gene Messer Kia responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2024

Every time I go everyone treats me super nice. They are very honest and make sure you’re happy with your car! More

by Ashton J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo, John
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Nov 05, 2024 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

October 31, 2024

Dealership was very clean & organized. Friendly staff, clean bathroom, & attentive service staff & checkout counter staff. More

by Cathey Heitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
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Nov 05, 2024 -

Gene Messer Kia responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

David, and John in the service department have continually given my wife and I great customer service. We are now on our second 2024 Kia telluride but they have done everything that they can to ge More

by Docjps1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thomas, and John from service.
Report | Print
Nov 01, 2024 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2024

The service advisor who helped get me in and out quickly made it easy and stress free to have my vehicle serviced for quite possibly the last time during my ownership. The general manager spoke to me while More

by Scott Eades
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Shawn, Matt
Report | Print
Oct 25, 2024 -

Gene Messer Kia responded

Hi Scott, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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