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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.4
134 Reviews
Call Dealership (877) 356-5229

6006 19th Street

Lubbock, TX

79407

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Showing 134 reviews

April 29, 2024

They were quick to assess the problem, quick to get a quote & quick to fix it. So friendly! I was extremely happy More

by Pebbyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens
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May 02, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a quick and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 26, 2024

John in service is the best. He gets the job done right and truly cares about the customer. R.D. More

by R.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john
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Apr 30, 2024 -

Gene Messer Kia responded

It's fantastic to hear that you had a great experience and that John provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 23, 2024

The dealership is getting a review from me solely because Tyrone was INCREDIBLE. From start to finish, he was kind and explained everything to my fully so I had all the information I needed to make decisions More

by joriwyant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
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Apr 25, 2024 -

Gene Messer Kia responded

That's wonderful to hear about your experience with Tyrone! He went above and beyond to ensure you had a great dealership experience. Thank you for choosing us!

Helpful
April 19, 2024

Had 8:30 appointment. Promptly waited on. Had oil and filter and 4 tire rotation. Was done by 10:30. Great job More

by Sojourner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 20, 2024 -

Gene Messer Kia responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Helpful
April 17, 2024

Great car buying experience! Extremely warm and inviting atmosphere. Everyone was extremely friendly and made me feel like family! The BEST car buying experience I’ve had so far! More

by eastona
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Navarrette, Ginger Savage
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Apr 19, 2024 -

Gene Messer Kia responded

Congratulations on your new vehicle! We're thrilled to have delivered the best sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 17, 2024

Very friendly and helpful staff that remembered me from previous visits. Service was quick and reasonably priced. The waiting area was clean and comfortable. And with free wifi available, my already short More

by akajazzstuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 19, 2024 -

Gene Messer Kia responded

We're thrilled to hear that you had such a positive experience with us! It's great to know that our staff was friendly, and helpful and remembered you from previous visits. We're also glad that the service was quick and reasonably priced, and that you found the waiting area clean and comfortable with free wifi to make your wait more enjoyable. If there's anything else you need or if you have any further feedback, please feel free to let us know. We're here to assist you however we can!

Helpful
April 17, 2024

Great and friendly service. The service of the vehicle is always done correctly and on time More

by rnapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Apr 19, 2024 -

Gene Messer Kia responded

We're delighted to hear about your great experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

Helpful
April 15, 2024

Messer Kia makes buying and servicing my cars an easy, enjoyable experience, highly recommend Gene Messer Kia More

by gwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Have
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Apr 16, 2024 -

Gene Messer Kia responded

That's fantastic to hear! We're thrilled that you had an easy and enjoyable experience buying and servicing your cars at Gene Messer Kia. Thank you for the recommendation!

Helpful
April 10, 2024

We had an amazing experience! ! It was the fastest we have ever bought a brand new car. It took no more than 3hrs. Bear experience ever!! More

by spelingdee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LA and Eduardo
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Apr 11, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 10, 2024

Best dealership I’ve dealt with! Third vehicle purchased there. Always a great experience. Have always recommended Gene Messer to all of my friends and family. Joey Villanueva is abs More

by Elvira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Villanueva, Steve Campbell
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Apr 12, 2024 -

Gene Messer Kia responded

That's fantastic to hear! We're thrilled that you've had such positive experiences at Gene Messer Kia and that Joey has been a standout professional for you. Thank you for your loyalty and for recommending us to your friends and family. We're here to ensure you continue to have great experiences with us!

Helpful
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