Gene Messer Kia

The tech explained the work performed, very informative. Always a good experience when taking my car to be serviced Always a good experience when taking my car to be serviced More

The service department needs attention. When I bring a vehicle in to be serviced they don’t do the job in a timely manner or just don’t do the job at all. It’s happened to me numerous times When I bring a vehicle in to be serviced they don’t do the job in a timely manner or just don’t do the job at all. It’s happened to me numerous times and is starting to become a reoccurring issue. For example, I recently brought my vehicle in due to having a coolant leak (kept having to refill the coolant overflow tank), flat tire and due to my wireless charging not working. The dealership kept my vehicle (Kia Carnival) for 5 days and couldn’t tell me what was wrong with my vehicle and didn’t do any work to my vehicle. I found this extremely upsetting because I didn’t realize that they only added air in my tire instead of fixing the flat I had while I was in the middle of a 2 hour drive with my 5 children who are all 6 years or younger (still in car seats). More

I had an amazing experience and John was very helpful! He was able to get my car in and out and also answer all the questions I had. I really appreciate him. He was able to get my car in and out and also answer all the questions I had. I really appreciate him. More

All my service needs were meet today provided by the staff, great communication and excellent quality service was rendered staff, great communication and excellent quality service was rendered More

Great service. Kind people. The work is always done properly when the job is done. Kind people. The work is always done properly when the job is done. More

I brought in my 2021 Kia Sorento S with transmission problems. My car was just under 70,000 and the transmission needed to be replaced. The service cost was just under $5,000 dollars. The fact that a problems. My car was just under 70,000 and the transmission needed to be replaced. The service cost was just under $5,000 dollars. The fact that a 2021 car w under 70,000 miles needed a new transmission is horrible. I loved my Kia but this has put a bad taste in my mouth about Kia’s and the fact that no one involved with Kia dealership would help us get into another car is unreal to me. One employee offered help but we received no phone call from a sales guy. Basically, Kia knew it was wrong that the transmission failed but were not willing to act in any proactive manner to help make an awful situation more palatable. I will never buy another Kia. I won’t recommend them to anyone. I won’t recommend this dealership to anyone. Incredibly disappointed More

The service department is great but the salesmen are not. Went in 3 times to look at a Telluride. No one would help me. I bought one in Frisco. Went in 3 times to look at a Telluride. No one would help me. I bought one in Frisco. More

Joe was awesome thanks for everything. The car is great will continue to work with you The car is great will continue to work with you More

Salesman was courteous and upfront with all pricing. Got good deal on trade in ! Will go there when I need another vehicle . Got good deal on trade in ! Will go there when I need another vehicle . More

The absolute worse service department I have ever seen. Not service advisors but the technicians have no clue on what’s going on with the cars that they are supposed to service. I would never buy another K Not service advisors but the technicians have no clue on what’s going on with the cars that they are supposed to service. I would never buy another Kia and definitely would not visit the Kia dealership in Lubbock. They had my car for 2 weeks and still did not have a legitimate answer but was quick to tell me how much it would be for what they thought it could be. They are a joke literally. More