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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
318 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 318 reviews

June 04, 2024

I received an email for a $39. 95 oil change for my 23 Telluride. We made an appointment to have it done and referred to the email. We were charged approximately $60 for the oil cha More

by Karen Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Jun 05, 2024 -

Gene Messer Kia responded

Thank you for your feedback. Please be assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

May 26, 2024

Perfect friend family experience and BEST car buying experience ever. I would definitely recommend this dealership to all my family and friends. More

by Cesarvaladez29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe D. Villanueva
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May 28, 2024 -

Gene Messer Kia responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

May 24, 2024

Professional, friendly, and charismatic! Friendly environment would definitely recommend to others, best experience I’ve had! More

by cierra.sharp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Stromstad, Eddie
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May 24, 2024 -

Gene Messer Kia responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 03, 2024

They were amazing, very diligent, and helpful, got me in exactly what I wanted! Answered all of my questions! More

by rickie1501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
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May 07, 2024 -

Gene Messer Kia responded

Congratulations on your new vehicle! We're thrilled to have delivered an amazing sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 29, 2024

They were quick to assess the problem, quick to get a quote & quick to fix it. So friendly! I was extremely happy More

by Pebbyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens
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May 02, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a quick and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 26, 2024

John in service is the best. He gets the job done right and truly cares about the customer. R.D. More

by R.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john
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Apr 30, 2024 -

Gene Messer Kia responded

It's fantastic to hear that you had a great experience and that John provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 23, 2024

The dealership is getting a review from me solely because Tyrone was INCREDIBLE. From start to finish, he was kind and explained everything to my fully so I had all the information I needed to make decisions More

by joriwyant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
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Apr 25, 2024 -

Gene Messer Kia responded

That's wonderful to hear about your experience with Tyrone! He went above and beyond to ensure you had a great dealership experience. Thank you for choosing us!

April 19, 2024

Had 8:30 appointment. Promptly waited on. Had oil and filter and 4 tire rotation. Was done by 10:30. Great job More

by Sojourner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 20, 2024 -

Gene Messer Kia responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

April 17, 2024

Great and friendly service. The service of the vehicle is always done correctly and on time More

by rnapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Apr 19, 2024 -

Gene Messer Kia responded

We're delighted to hear about your great experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 17, 2024

Great car buying experience! Extremely warm and inviting atmosphere. Everyone was extremely friendly and made me feel like family! The BEST car buying experience I’ve had so far! More

by eastona
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Navarrette, Ginger Savage
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Apr 19, 2024 -

Gene Messer Kia responded

Congratulations on your new vehicle! We're thrilled to have delivered the best sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

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