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Gene Messer Kia

Lubbock, TX

4.5
318 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 318 reviews

April 17, 2024

Very friendly and helpful staff that remembered me from previous visits. Service was quick and reasonably priced. The waiting area was clean and comfortable. And with free wifi available, my already short More

by akajazzstuff
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
NA
Apr 19, 2024 -

Gene Messer Kia responded

We're thrilled to hear that you had such a positive experience with us! It's great to know that our staff was friendly, and helpful and remembered you from previous visits. We're also glad that the service was quick and reasonably priced, and that you found the waiting area clean and comfortable with free wifi to make your wait more enjoyable. If there's anything else you need or if you have any further feedback, please feel free to let us know. We're here to assist you however we can!

April 15, 2024

Messer Kia makes buying and servicing my cars an easy, enjoyable experience, highly recommend Gene Messer Kia More

by gwilson
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Alexander Have
Apr 16, 2024 -

Gene Messer Kia responded

That's fantastic to hear! We're thrilled that you had an easy and enjoyable experience buying and servicing your cars at Gene Messer Kia. Thank you for the recommendation!

April 10, 2024

Best dealership I’ve dealt with! Third vehicle purchased there. Always a great experience. Have always recommended Gene Messer to all of my friends and family. Joey Villanueva is abs More

by Elvira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Villanueva, Steve Campbell
Apr 12, 2024 -

Gene Messer Kia responded

That's fantastic to hear! We're thrilled that you've had such positive experiences at Gene Messer Kia and that Joey has been a standout professional for you. Thank you for your loyalty and for recommending us to your friends and family. We're here to ensure you continue to have great experiences with us!

April 10, 2024

We had an amazing experience! ! It was the fastest we have ever bought a brand new car. It took no more than 3hrs. Bear experience ever!! More

by spelingdee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LA and Eduardo
Apr 11, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 09, 2024

They were very interested in what I wanted and they were very knowledgeable about the cars that I wanted to know about. Very kind and patient. More

by Tommie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Bergara
Apr 11, 2024 -

Gene Messer Kia responded

It's great to hear that our staff was attentive to your needs, knowledgeable about the cars you were interested in, and displayed kindness and patience throughout the process. Enjoy your new vehcile!

April 06, 2024

The staff at Gene Messer Kia are always quick to get me scheduled at a time convenient for me. More

by JJ18
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Tyrone
Apr 09, 2024 -

Gene Messer Kia responded

That's great to hear that the staff at Gene Messer Kia were able to accommodate your schedule quickly and conveniently! If you need any further assistance or have more feedback to share in the future, we'll be happy to help. Drive safely!

April 04, 2024

It was the first time I had ever had an experience with your Service Dept. Kyle was very polite. Very helpful. My Telluride was taken care of quickly even though I did not have an appointment. I appreciate More

by Millie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 10, 2024 -

Gene Messer Kia responded

It's wonderful to hear about your positive experience with our Service Department! We're glad that Kyle provided polite and helpful service, taking care of your Telluride quickly and keeping you informed about service schedules and potential recalls. We're also pleased that you found our facility clean and appreciated the Uber service for your convenience.

March 29, 2024

was a really good experience! ! Quick and easy with easy access to get around while leaving your car! Great consumer service! More

by makayla3023
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
guy in front
Apr 04, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

Took my son's car in for what I thought was a belt problem and found it had a major engine issue. Thankfully the engine was under warranty. They also replaced a cracked windshield and an intake hose. More

by Mariaiswhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I spoke with several of the guys they were all professional, courteous and knowledgeable
Apr 04, 2024 -

Gene Messer Kia responded

It's great to hear that your experience was positive despite the major engine issue! We're glad that the engine was covered under warranty and that we also took care of other necessary repairs like the windshield and intake hose at a fair price. It's understandable that waiting for the new engine took some time, but we're glad the service advisor kept you updated throughout the process. Thank you for choosing to continue having your kids' Kia serviced at our dealership.

March 27, 2024

Fast friendly service as always. My place to go every time I need work done More

by Jalonzo0220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Alonzo
Mar 29, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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