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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
317 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 317 reviews

January 27, 2024

The dealership is so professional and goes the limit on being sure you are happy and well taken care of Never been treated more courteous and special More

by sueandjimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
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Jan 30, 2024 -

Gene Messer Kia responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 19, 2024

Clean & neat. Friendly and get you in and out in reasonably time. Reasonable rate. Can make appointments online. More

by jkatychildress69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens, Mike ?
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Jan 24, 2024 -

Gene Messer Kia responded

We're delighted to hear that you found our facility clean and neat and that our team was friendly and efficient in getting you in and out in a reasonable time. We're also glad you found our rates reasonable and appreciate the convenience of making appointments online. Thank you for choosing us, and we look forward to serving you again in the future!

January 18, 2024

Gene messer kia got me a mid morning appointment for my broken front passenger window the staff and technician did a great job!! Thanks much.. Jon W More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staff & technician were excellant
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Jan 21, 2024 -

Gene Messer Kia responded

We're glad to hear that Gene Messer Kia was able to get you a mid-morning appointment for your broken front passenger window and that the staff and technician did a great job. Thank you for choosing Gene Messer Kia, and we look forward to serving you again! Safe travels!

January 18, 2024

Abram is the guy to go to! Was ready to purchase and he made it happen! Quick, efficient and to the point! Couldn’t have asked for better customer service More

by AMK281
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abram, Steve, Leroy
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Jan 24, 2024 -

Gene Messer Kia responded

We're thrilled to hear about your positive experience with Abram! It's great to know that he was able to make your purchase happen quickly, efficiently, and to the point. Providing excellent customer service is important to us, and we're delighted that Abram met your expectations. Thank you for choosing us, and we look forward to serving you again in the future!

January 13, 2024

Every staff member is nice from the moment I walk in the doors. Any questions I have no matter how silly they answer without making me feel bad. Highly recommend 10/10 More

by jojo.ratliff98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger beard. Nice new man. (Idk names.)
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Jan 17, 2024 -

Gene Messer Kia responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 12, 2024

Amazing staff that is very kind and helpful, I would definitely recommend anyone to come here! More

by anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
Report | Print
Jan 13, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 12, 2024

Joe V. helped me find exactly what I was looking for which made it perfect for my 1.5 hr drive. Leroy/finance answered all my questions & got my payments w More

by sanchez14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe V. ,Mike, Leroy ,Andrew
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Jan 13, 2024 -

Gene Messer Kia responded

It's fantastic to hear about your positive experience at Gene Messer Kia, and the exceptional assistance you received from Joe V., Leroy/finance, and the used car manager Mike. Finding exactly what you were looking for, answering all your questions, and ensuring your payments met your preferences are key elements of a positive customer experience. The fact that all of us at Gene Messer Kia treated you with respect and made you feel like family is a great testament to our commitment to customer satisfaction. It's also wonderful to hear about the help you received from Andrew in cleaning your trade. Congratulations on our new vehicle!

December 30, 2023

The staff in the service department was so helpful when my Kia needed repaired. They kept me updated on the progress and actually got my car back to me faster than originally expected. More

by meganmykal5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
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Jan 03, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

Abram was very knowledgeable and helpful. He truly wanted my to see my needs met. More

by Mark
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abram Deleon, Tommy Leon
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Dec 30, 2023 -

Gene Messer Kia responded

Congratulations on your new vehicle! We are thrilled that Abram provided you with a knowledgeable and helpful sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 23, 2023

Joey was so amazing! He took the time to help me find a vehicle and I wasn’t an easy customer! It took me about 3 months to make a decision. He was patient, kind and hone More

by Ashlinguzman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Dec 29, 2023 -

Gene Messer Kia responded

Congratulations on your new vehicle! We are thrilled that Joey provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

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