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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
305 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 305 reviews

November 14, 2023

Went in for oil change, they tried to claim we needed an “transmission & coolant service” which ran upwards of $250 combined. I’m glad I declined it as it was not time yet for my car, so thought it weird tr More

by KiaServiceSucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 16, 2023 -

Gene Messer Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 20, 2023 -

Gene Messer Kia responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Matt Baugher General Manager mbaugher@GeneMesser.com

November 09, 2023

Love my Kia every time I’m in they are amazing at every corner from check in to check out More

by pearlajh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John / Andrew
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Nov 11, 2023 -

Gene Messer Kia responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 08, 2023

They do their best to help their customers and make the customers happy all the time More

by Candy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Nov 09, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Very helpful, welcoming and friendly. I’ve always had good experiences at Gene Messer Kia. I’d recommend them to anyone More

by tannaboyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Nov 07, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a helpful, welcoming, and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

I did give this dealership a 2 star but now I 4 star There was a misunderstanding between the salesman and the manager. After talking to the manager he explained that the car needed a part and th More

by mrjerrytscott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
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Nov 08, 2023 -

Gene Messer Kia responded

It's good to hear that the issue you experienced at Gene Messer Kia seems to be getting resolved. Misunderstandings can happen, and it's important to have clear communication and follow-up to address them. It's great that the manager explained the situation and provided you with a better understanding of the delay in getting your car. Your confidence in our ability to take care of you is a positive sign, and we hope your car is ready as soon as possible.

October 29, 2023

Dependable service. Ease in scheduling an appointment with choices on how to schedule. Knowledgeable and friendly staff. More

by brencamp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Kelly
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Nov 01, 2023 -

Gene Messer Kia responded

We are pleased to hear that you've experienced dependable service, found it easy to schedule an appointment with various options, and interacted with knowledgeable and friendly staff. Dependability, flexibility, and a welcoming atmosphere are important aspects of a positive customer experience. Your feedback is valued!

October 26, 2023

Staff was very kind, professional and patient and addressed all my questions and concerns. Thanks! More

by jill.flanary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 31, 2023 -

Gene Messer Kia responded

It's great to hear that the staff was kind, professional, and patient and addressed all your questions and concerns. Excellent customer service that takes the time to understand and assist with your needs is invaluable. Your positive feedback is appreciated.

October 25, 2023

Wonderful, super fast service! Everyone in the shop was very friendly and accommodating. Would recommend to others! More

by oliedol5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Nov 01, 2023 -

Gene Messer Kia responded

It's great to hear that you received wonderful and super-fast service from the friendly and accommodating team at Gene Messer Kia. Recommendations from satisfied customers like you are a testament to their quality of service. Your feedback is valued!

October 25, 2023

The people their are kind and courteous and explain everything really well. The facility is nice and clean More

by Clarice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember names
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Oct 31, 2023 -

Gene Messer Kia responded

It's wonderful to hear that the people at the facility are kind, courteous, and provide clear explanations. A clean and pleasant facility can certainly enhance the overall experience. Your feedback is greatly appreciated!

October 24, 2023

They are Always friendly and helpful. Answers any questions I have. Courteous and knowledgeable staff. More

by Mlramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
Oct 31, 2023 -

Gene Messer Kia responded

It's great to hear that our staff is always friendly and helpful, readily answering your questions. Having a courteous and knowledgeable team can greatly enhance the customer experience. Your feedback is valued.

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