Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
316 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Contact Dealership

6006 19th Street

Lubbock, TX

79407

Directions

By Type

Showing 316 reviews

December 21, 2023

Folks, DO NOT do business with Gene Messer Kia. I tried to sell them my vehicle, got an offer online, went in with the offer email details. I got their and they cut the offer by $2,000. The car-buy More

by sjmc88
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Did not get names.
Report | Print
Dec 21, 2023 -

Gene Messer Kia responded

Thank you for bringing this to my attention. I apologize for this interaction you had during your visit with us. I would like an opportunity to fix this and to earn your business, please contact me at mbaugher@GeneMesser.com. I look forward to speaking with you. Matt Baugher, General Manager

Dec 22, 2023 -

Gene Messer Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 16, 2023

James in the service department was of great help. Highly recommend having him as your service advisor. More

by TSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Dec 19, 2023 -

Gene Messer Kia responded

It's fantastic to hear that you had a great experience and that James provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

Friendly no pressure helpful We were treated so good and felt like family when we left. More

by Beth.averett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawson Alexander
Report | Print
Dec 16, 2023 -

Gene Messer Kia responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

It was a quick and efficient sale! LA was great and Friendly! Finance was super fast! More

by Beasleygayla
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
LA
Report | Print
Dec 12, 2023 -

Gene Messer Kia responded

Congratulations on your new vehicle! A quick and efficient sale with a friendly salesperson like LA can make the car-buying experience so much smoother! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

amazing customer service. all questions were answered and had me out and ready to go in a timely manner More

by amariahramos48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ruben navarrette
Report | Print
Dec 09, 2023 -

Gene Messer Kia responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Everyone at the dealership was nice. Tommie our salesman did a great job. Ginger is great. More

by cervera1122
Recommend Dealer
Yes
Employees Worked With
Tommy Leon
Report | Print
Dec 09, 2023 -

Gene Messer Kia responded

It's great to hear about your positive experience at Gene Messer Kia! Having a friendly team at the dealership, with Tommie as your salesman and Ginger contributing positively, made your visit enjoyable. When everyone at the dealership is nice and attentive, it truly enhances the overall experience. Congratulations on your new vehicle!

December 07, 2023

Great service nice people clean area excellent service great customer care great job fast check out More

by lupruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Some guy
Report | Print
Dec 09, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Very disappointed in my service experience yesterday. Had an appointment at 9:30am for oil change and tire rotation. Got there at 9am. Originally told it would be a 30min wait. Upon checking in told it More

by amlkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Report | Print
November 18, 2023

Great service, minimum wait time polite service man,very informative, they were entertaining at the end More

by mekanlinda53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their name, he was blonde headed
Report | Print
Nov 18, 2023 -

mekanlinda53 responded

They were helpful at answering any questions, and fast and satisfactory experience

Nov 18, 2023 -

mekanlinda53 responded

I recommend everyone to the good experience you will have by allowing Gene Messer to service your car

November 18, 2023

Were courteous and friendly Work done promptly Professional employees greeted me with a smile I would recommend anyone to your dealership More

by skitchens2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Nov 21, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

1
...
23
24
25
...
32