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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
302 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 302 reviews

June 23, 2023

They are caring and make a person feel like we can trust the service that they provide More

by frogyrz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aldo
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June 22, 2023

Messer Kia seems to be trying to overcome the body parts industry shortage, but waiting a month for repairs appears excessive. More

by dustyn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bea, Landon
Report | Print
Jun 24, 2023 -

Gene Messer Kia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 22, 2023

Very quick and courteous. Listened to all my concerns and even had to go back and talk more about the trim. So they could order all of the trim that is needed instead of just More

by gitmobaby
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Not sure of the service men's names. The shuttle driver Mike was very courteous and helpful.
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Jun 27, 2023 -

Gene Messer Kia responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 20, 2023

The service tech who checked us in was polite. However, it was a 10:30 appointment on a Saturday we called at 3:30 and they were just checking the car. They did not call and closed for the weekend More

by Grace_1626
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Did not have the name
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Jun 21, 2023 -

Gene Messer Kia responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Matt Baugher General Manager mbaugher@GeneMesser.com

June 12, 2023

So awesome I’ve bought 6 Kia since 2016 from same sales person will again More

by Collectible_sports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Jun 17, 2023 -

Gene Messer Kia responded

We appreciate your positive review of your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2023

Overall, everyone was professional, personable, helpful, reasonable and very Friendly! The business setting was very clean and presentable. More

by JWI Services
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Matt, and Matt.
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Jun 17, 2023 -

Gene Messer Kia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 10, 2023

Good costume service friendly and fast also very efficient I will highly recommend thanks you More

by ecko110978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the employees name
Report | Print
Jun 17, 2023 -

Gene Messer Kia responded

We are so pleased you enjoyed your visit to Gene Messer Kia! We hope you have a great day!

June 09, 2023

Not impressed with your service department, we have brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even More

by Helen_Morris2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknow
Report | Print
Jun 14, 2023 -

Gene Messer Kia responded

Thank you for your feedback about the time being taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Baugher General Manager mbaugher@GeneMesser.com

Jun 17, 2023 -

Helen_Morris2000 responded

What are you wanting to know, My phone number is 806-241-6271,

June 06, 2023

Gene Messer Kia always has a friendly professional quality service team and Mike the courtesy driver is such a friendly addition to complete the team. More

by Rkfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Mike
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June 05, 2023

Worst customer service I’ve ever dealt with. Have had my car in shop at least four times now (one time for 10+ days), and have yet to fix the problem. More

by TTxngal
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, John
Report | Print
Jun 08, 2023 -

Gene Messer Kia responded

Thank you for your feedback about your experience with your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Baugher General Manager mbaugher@GeneMesser.com

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