Gene Messer Kia

I wasn't greeted upon arrival. The attendings seemed unbothered or pressed to see about my problem. The attendings seemed unbothered or pressed to see about my problem. More

Their service department is great! After a maintenance check, they tell what was checked and what they did. Like check fluid levels and fill. Checked brakes, they are good. Really lik After a maintenance check, they tell what was checked and what they did. Like check fluid levels and fill. Checked brakes, they are good. Really like this department at Gene Messer Kia! More

It’s was a great experience everyone was very help and got us in and out in a timely manner got us in and out in a timely manner More

Really nice people and very helpful! They made buying our vehicles easy! I would recommend! They made buying our vehicles easy! I would recommend! More

Awesome dealership. John Stewart is friendly, dependable and puts his customers first that’s why they get my repeat business. John Stewart is friendly, dependable and puts his customers first that’s why they get my repeat business. More

I was told today that the recall or software update that you did on my vehicle at the 10,000 mile service appointment is what is causing my Sorento to "jerk" when i put it in reverse. i was also told today you did on my vehicle at the 10,000 mile service appointment is what is causing my Sorento to "jerk" when i put it in reverse. i was also told today that i would need to set up a time to leave my Sorento with yall for a few days while they do testing on it. i was also told that i would not be given a "loaner" car for the few days while you have my brand new 2022 kia sorento. Really? i just bought a $45,000 car from you, your going to take it back for a few days???????really> I am a lil angry to say the least. surely you have a better plan than keeping my only car for a few days while yall run tests. I am a single father with a 11 year old daughter. I am about to call the news stations for a story if i do not hear back for someone there tody!!!!!!!! Randy C. Kennedy (806 473-7744 More

Sales team and loan manger did a great job with communication and information about the car. communication and information about the car. More

Originally I wrote a steller review when I received the Kia. I paid to have it transported but since I have had to fight, complain to get everything that was promised, car mats, the registration. I paid th Kia. I paid to have it transported but since I have had to fight, complain to get everything that was promised, car mats, the registration. I paid the lease off early only to find out from KIAMFUSA that the dealer had lost the title. I just received the title two months later and I had to send to TXDMV for transfer for another 2-3 weeks. I thought this small town dealer would take care of things. I don't believe that they are dishonest just poor administrative management. They are inept. More

I got there and immediately got my car in and worked on it. Thank you Kia it. Thank you Kia More

This dealership lists vehicles for sale on their website and cars.com that they have no intention of selling. I was interested in 3-4 decent vehicles listed for sale that were $7,000 or less. Some were new and cars.com that they have no intention of selling. I was interested in 3-4 decent vehicles listed for sale that were $7,000 or less. Some were new listings, added within the last 24 hours, and some had been listed for at least a week. When I went to the dealership and asked if I could see them, I was told 3 of them were junk vehicles and were being sold in an auction, one the other had been sold. The cheapest vehicles they had that were decent were actually $11,000 and higher. The salesman told me the cheaper vehicles they list online don’t actually reflect the vehicles they have for sale. I’ll give him credit for being honest with me in person, but I didn’t appreciate the sales tactic to get people in the door by advertising the $7,000 and less vehicles. More