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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.6
371 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 371 reviews

August 11, 2023

Fast and Honest service. My Kia was better and drove smoother. All staff members were vey friendly and helpful. They listened and provided great service, couldn’t ask for bet More

by Elsa G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Aug 11, 2023 -

Elsa G. responded

Thank you 😊 so much. KIA LBK took care of my car and treated me like family.

August 08, 2023

I was over charged on my bill at gene Messer kia Lubbock Texas why my coupon was not on mybill More

by jsks93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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July 31, 2023

Dealership was nice and clean, the staff was nice and courteous. Will definitely recommend to a friend. More

by lizzie.ec1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Shaun
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Aug 02, 2023 -

Gene Messer Kia responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 16, 2023

Very attentive to my needs and made my aware of any issues. Reviews work done More

by Killer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 19, 2023 -

Gene Messer Kia responded

Thank you for being our customer, we appreciate your kind words!

July 11, 2023

Great and friendly people. Everything was super easy. The service was excellent and very fast. More

by twj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin
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Jul 27, 2023 -

Gene Messer Kia responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Kia.

July 08, 2023

Always respectful and courteous. Staff goes above and beyond to take care of you and your vehicle in a timely manner. More

by Mlramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 07, 2023 -

Gene Messer Kia responded

Thank you Miramos for your kind words! We are pleased that you always have a great service experience with us! We thank you for your business and your Five Star review and will look forward to your next visit!

July 02, 2023

Gene Messer Kia makes buying a vehicle easy and hassle free! Staff is courteous and customer oriented. Highly recommend Logun Saenz and this dealership! Thanks Gene Messer Kia! More

by sharla0414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logun Saenz, Matt, and Sean
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Jul 04, 2023 -

Gene Messer Kia responded

We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!

June 24, 2023

Gene Messer Kia has always been customer service oriented ever since I bought my Kia. They continue to exceed my expectations each time that I visit. I will recommend everyone to go to Gene Messer Kia for yo More

by Charles
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jesse
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Jun 27, 2023 -

Gene Messer Kia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2023

Worst warranty service I've ever had. They constantly gave the wrong information. Repeatedly promised to call about repair and never did. Twice told me to bring the car only to say they c More

by GVerdi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names.
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Jun 27, 2023 -

Gene Messer Kia responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Matt Baugher General Manager mbaugher@GeneMesser.com

Jun 27, 2023 -

GVerdi responded

I will contact you directly as soon as the repair of my car is successfully completed.

June 23, 2023

They are caring and make a person feel like we can trust the service that they provide More

by frogyrz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aldo
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