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Gene Messer Toyota
Lubbock, TX
806 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 806 reviews
May 11, 2025
I’ve never had a bad service experience at Gene Messer Toyota. Team members are friendly, efficient and thorough. I appreciate the ease of scheduling, comfortable waiting area and simple check-in/check-ou Toyota. Team members are friendly, efficient and thorough. I appreciate the ease of scheduling, comfortable waiting area and simple check-in/check-out. More
by NCollins
Employees Worked With
David
May 09, 2025
The Service Department at GM Toyota has almost always been polite and efficient. I’m sorry to say that after today, I will no longer be using this. It is much less expensive to go to a non-dealership oil been polite and efficient. I’m sorry to say that after today, I will no longer be using this. It is much less expensive to go to a non-dealership oil change place to get things done. When I bought my car, I agreed to the extended warranty. I’ve been paying $50 a month for two years now. And today somebody decided to change the rules so even though I’m still paying for the extended warranty, I can no longer get my oil changed. I have to pay $100 for it? And what that means is I won’t becoming two GM Toyota anymore. I’m very disappointed about that. It’s always been a good experience. But it’s too expensive to come there if I have to pay for it. And I’m still paying $50 a month for an extended warranty. I’m getting nothing out of. I guess that’s my fault. I just won’t do it again. More
by Sssmusicgirl
Employees Worked With
Bryan
May 09, 2025
very good service. very good staff. very nice waiting area, good environment. all are good in short description. the best in Lubbock. very good staff. very nice waiting area, good environment. all are good in short description. the best in Lubbock. More
by rayray
Employees Worked With
Colby service advisor
May 07, 2025
Gene Messer Toyota is always very professional and polite to deal with. Their video they send showing you what they are doing or found is nice. The automatic text messages keeping you informed is also a plus to deal with. Their video they send showing you what they are doing or found is nice. The automatic text messages keeping you informed is also a plus. Waiting in their lobby and grabbing a snack or coffee at Tim’s coffee bar makes the wait seem just like a comfortable coffee break. Thanks Gene Messer! More
by S_shortes
Employees Worked With
Brady Keys
May 07, 2025
Keep me updated and posted and recommended on what needed to be done. Listened and took into consideration what I was saying for repair work and answered my questions. to be done. Listened and took into consideration what I was saying for repair work and answered my questions. More
by Onh1
Employees Worked With
Matt in service department checked me in. Was the main one that gave use most of information. David also in service department who helped during our stay and checked us out.
May 06, 2025
We went to just look but they made us a great deal so we decided to buy. I have bought several vehicles from them and they've always made me feel respected and walking away feeling like I got a good deal decided to buy. I have bought several vehicles from them and they've always made me feel respected and walking away feeling like I got a good deal More
by racosta37
Employees Worked With
Brady Keys
