Gene Messer Toyota

I always get the best service at Messer Toyota. They take care of all my needs! They take care of all my needs! More

I dropped in w/o an appt because I thought I would be there 10 minutes. However, I ended up needing to leave the car for an extended period of time. Then the first two Uber’s that the dealership ordered there 10 minutes. However, I ended up needing to leave the car for an extended period of time. Then the first two Uber’s that the dealership ordered cancelled. Finally the third Uber picked me up resulting in me getting the car well after 6:00 yet Brian was still there waiting on me. He kept repeating all day that he just wanted to make sure I was taken care of, and that’s just what he did. He made the best of a long day for me. More

This service department is the best one I have ever worked with. They are honest, caring, explain in detail the issues if any, and do a great job. I will only buy a Toyota because of this service depa worked with. They are honest, caring, explain in detail the issues if any, and do a great job. I will only buy a Toyota because of this service department. I want the best service and always get it from Gene Messer Toyota. More

Poor customer service, we recently purchased a ‘26 Toyota Crown, the whole process took approximately 4 hours. We did not understand what was taking so long but little did we know the salesman (Gustavo) was Crown, the whole process took approximately 4 hours. We did not understand what was taking so long but little did we know the salesman (Gustavo) was trying to make two vehicle sales simultaneously. During the initial test drive, Gustavo was either texting or talking to somebody else on the phone, we had to grab his attention just to answer a question or two. we gave him the benefit of the doubt at the time but little did we know the process was about to get much worse. While in the dealership we did more waiting for him rather than doing business with him about our purchase. After purchasing the vehicle, Gustavo gave us little information about the technology, his idea was for us to YouTube it after we got home.. He even forgot to install the water plugs and suggested I do it myself, I understand. It is a very easy task, but with everything else, it just added to my frustration. We had also negotiated in floor mats as Gustavo explained the floor mats will be in our mail within the next five days. I will include pictures, but the floor mats that was sent to us were used and still dirty from the previous vehicle. After spending 50K plus on a vehicle, we expect more from a VERY respected dealership. Gustavo even called to think us for the purchase of our new TRUCK, I said we bought a car and hung up on him. If it wasn’t so difficult to locate 2026 Toyota crowns at the moment we would’ve walked away and just went to another dealership.. More

Worst service department I’ve ever been to. I will not be returning. I’ve used them twice recently for two vehicles (2017 Tacoma and 1998 Land Cruiser). The first time they just didn’t even do I will not be returning. I’ve used them twice recently for two vehicles (2017 Tacoma and 1998 Land Cruiser). The first time they just didn’t even do all the services I requested just this past week gave me my Land Cruiser back with a busted CV - worst than I was when I brought it in. Not that this matters, but they even wrote “Toyota Land Rover” on my paperwork. Maybe you should be working somewhere else if you don’t even know what a Land Cruiser is. More

Oil change and tire rotation in about an hour - super fast, and very helpful service department fast, and very helpful service department More

Absolutely no complaints, The work was done in a timely manner. What I needed done was done. manner. What I needed done was done. More

Excellent super good very good nice kind very smart very helpfull very organized very talkative always reminders very approachable funny always smile very good in english always txt if have new vehicle exce helpfull very organized very talkative always reminders very approachable funny always smile very good in english always txt if have new vehicle excellent More

Service dept is great, super friendly & helpful. I’ve worked with parts dept several times this year and they also do a great job! I’ve worked with parts dept several times this year and they also do a great job! More