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Gene Messer Toyota

Lubbock, TX

4.7
1,199 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,199 reviews

August 29, 2026

Very easy to work with. Great salesman. Great selection of vehicles. And very very fast More

by rynomason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Mason
Aug 31, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2026

Brian was very friendly and took the time to make sure all of my vehicles needs were addressed. I hadn’t had a good experience in the past at this dealership so I was very weary of how this appointment wo More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 30, 2026 -

Gene Messer Toyota responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2026

Kolby was very helpful. Great service and I will definitely return when my Corolla needs more work More

by samw0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby Cook
Aug 22, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. If you have any further questions, please give us a call. We're always happy to help!

August 19, 2026

They not only have good deals, they also take care of you after the sale is completed. More

by Jon Hendrickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden, in the Service Department
Aug 27, 2026 -

Gene Messer Toyota responded

Hi Jon, we are so pleased you enjoyed your visit to Group 1 Toyota Hub City! Thank you, and have a fantastic day!

August 19, 2026

Andrew was fantastic! Accommodated me coming from long distance. Pickup was smooth and quick. Cannot recommend highly enough. More

by Dyyoo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Andrew here at Group 1 Toyota Hub City! If you have any further questions, please give us a call. We're always happy to help!

August 16, 2026

They worked with us all through trying to decide what to buy and then through the buying process. Ryan was great and very patient. More

by djg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 16, 2026 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2026

An excellent place vehicle maintenance or to purchase a high-quality Toyota with outstanding customer service. More

by Isaacnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2026 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2026

Staff was very helpful - figured out the problem and took care of it well and efficiently. More

by Kirt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
Aug 12, 2026 -

Gene Messer Toyota responded

Hello Kirt, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2026

I love in here. Service and manager in here very good, I'll go in here next time. More

by Quang Nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2026 -

Gene Messer Toyota responded

Hello Quang, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2026

The representative was nothing like the last two times I’ve been in there. Just not as friendly. More

by kro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for the less than exceptional service experience. Please reach out to me directly to discuss the matter further. Thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-687-1252 drandall@group1auto.com

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