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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.8
461 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 461 reviews

May 04, 2024

Awesome people great service easy to talk to , experience was amazing.they explained everything to us and asked if we had any questions please feel free to ask. More

by louislerma145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 03, 2024

The service was awesome and they provided a recommendation in other for me to save money. They called an uber to take me home and once the car was ready, they called me immediately with my car More

by abdullahibaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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May 03, 2024

The service advisors at Gene Messer Toyota always take excellent care of all my automotive needs. More

by Pat O’Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Paez
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May 02, 2024

Kolby was very up front with us and informative, to help us find what we were looking for. He was patient and got us in the vehicle we wanted. More

by Bonnie07guerrero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kolby Cook
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May 01, 2024

Had a wonderful experience buying a car from this dealership. Jake Chester was amazing to work with and all of the staff were so nice and accommodating. Jake even noticed a mechanical issues when we More

by karabishop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester
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May 04, 2024 -

Gene Messer Toyota responded

It's wonderful to hear about your fantastic experience at the dealership! We're thrilled that Jake and our team provided such great service and were accommodating throughout the process. We pride ourselves on integrity and professionalism, and we're glad that Jake ensured any issues were addressed before finalizing the purchase. We appreciate your business and look forward to serving you again in the future!

Helpful
April 30, 2024

Took my truck in for scheduled maintenance. The work was completed in a timely manner and I am satisfied. More

by edlagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
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May 02, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 25, 2024

Only place I trust for all my car services. Employees are friendly and welcoming. Definitely will continue coming here for all future services. More

by Cynlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 28, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 23, 2024

A was not pleased with service. should have had my car in 8 days. I had to make several calls & txt, before found out part unvailable from Dubi, I got part shift cable from ebay in 3 More

by coleen.shinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Apr 27, 2024 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Dave Randall Service Manager (888) 212-9592 drandall@GeneMesser.com

Helpful
April 21, 2024

Great costumer service! Attentive, quick to explain just what was going on and willing to offer up suggestions when asked! More

by Chelsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 23, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 20, 2024

I always have a great experience with gene messer Toyota for all my services needs. More

by Indianangel1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
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Apr 23, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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