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Gene Messer Toyota

Lubbock, TX

4.7
1,140 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,140 reviews

May 24, 2026

Bryan. , my. Service. Advisor took. Excellent.care of me during my service visit . High. Regards. Thank you Bryan, Tom. Vrska More

by Tommai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2026

I love my Toyota and I always get good service when I need it. The waiting area is comfortable when I must wait. My service writer, Colby Watts , is very helpful and explains everything.. More

by Cojack99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watts, Robert Fullerton
May 24, 2026 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

May 22, 2026

We have bought several cars and service has always been great!! Thanks and I'm sure we will be back. More

by flamnbettystarr67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 24, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

May 22, 2026

We had a great experience buying our 2025 GMC truck! Staff was friendly and efficient! More

by Patricia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman Jose
May 23, 2026 -

Gene Messer Toyota responded

Hi Patricia, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 21, 2026

They focused on my needs and concerns and addressed them 100 percent with a smile and a handshake. More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
May 23, 2026 -

Gene Messer Toyota responded

Hello Randy, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2026

Lubbock Texas. . Amanda in services was not very helpful and actually forgot about me when I went to pick my vehicle up. I waited 30+ minutes another associate broug More

by natalieadrianna12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2026 -

Gene Messer Toyota responded

Thank you for your feedback. We sincerely apologize for the confusion and delay during your pickup experience, as this is not the level of service we aim to provide. Your comments will be addressed with our team to improve communication and attentiveness moving forward. We hope to provide a smoother and more organized experience on your next visit.

May 19, 2026

Always have gotten great care of my Highlander since I bought it there in 2013. More

by j kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
May 22, 2026 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback.. Please don't hesitate to reach out if there's anything additional we can do for you.

May 12, 2026

Easy to make an appointment, oil change was done in timely manner and check out was quick. Really great service department! More

by Pansy.byers376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2026 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2026

This is the 5th new vehicle I've purchased from Gene Messer Toyota! And I never take the cars anywhere else for service! I love Toyota vehicles and I love My Dealership❤️ More

by Margy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STETSON, LUKE, JOE ANGEL, KOLBY C c
May 14, 2026 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2026

No hassle transaction in working with my sales rep. He was informed and not pushy. More

by mspeed1962
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2026 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

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