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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,036 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,036 reviews

September 16, 2025

Extremely smooth transaction. Tyler made it incredibly easy to come in and pick up the car. Brandon did a wonderful job getting the paperwork out of the way too. More

by rameshsinghx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler, Brandon
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Sep 20, 2025 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2025

...DO NOT USE DEALERSHIP FOR REPAIRS/DIAGNOSTIC...David Kirkham and the service technicians assigned to him do not listen, are under trained, and just completely incompetent. Make up issues just to charge More

by SageOil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kirkham
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Sep 21, 2025 -

Gene Messer Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out to Dave Randall Service Director at drandall@group1auto.com, so we can work toward a resolution. Brady Keys General Manager Gene Messer Toyota bkeys@genemesser.com

September 15, 2025

Very friendly, informative and great service. They are a dependable dealership. Customers appreciate great service. More

by coomer2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Womack
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Sep 16, 2025 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2025

The service department is always fast and efficient. The work gets done in a short while and is always completed earlier than it’s estimated. More

by Johneb1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Sep 12, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2025

Dealership was good. Treated me well. I have bought several cars from them and will continue to do so if salesman Jake Chester remains with the company. More

by Carlton
Recommend Dealer
Yes
Employees Worked With
Brady Keys
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Chester
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Sep 11, 2025 -

Gene Messer Toyota responded

Hi Carlton, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Thank you again, and have a fantastic day!

September 09, 2025

I had my oil change, and Jessie was very nice to me. I didn’t have to wait for long. More

by dplt0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie
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Sep 11, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

September 05, 2025

Great service. Great help Checking in vehicle very nice and respectful. Thank you for your help More

by teena.buie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 04, 2025

Great experience at Messer Toyota in Lubbock. Coope did an exceptional job of selling us a new vehicle. More

by Sammy H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper D
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Sep 07, 2025 -

Gene Messer Toyota responded

Hi Sammy, thank you for choosing Messer Toyota in Lubbock for your new vehicle! We hear that Coope provided exceptional service and made your experience great. We hope you enjoy your new ride!

September 04, 2025

Always professional and efficient. They care about my time and communicate well. Worth the 2 hour drive to have them service my Tundra. David has great customer skills. More

by Lhannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Sep 07, 2025 -

Gene Messer Toyota responded

Hi, thank you for such a great review! We love hearing that our professional and efficient service is appreciated. We truly value our customers' time and strive to communicate effectively. Thank you for making the two-hour drive. We are honored to have your trust in servicing your Tundra. And we agree: David has excellent customer skills!

September 03, 2025

They were very thorough and transparent. They helped me quite a bit, more than most places would. They even gave me a free ride to and from the dealership. Love their service. More

by William Hummeldorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2025 -

Gene Messer Toyota responded

Hi William, we are so happy to read such a great review about Gene Messer Toyota! We hope you have a great day!

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