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Gene Messer Toyota
Lubbock, TX
1,050 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,050 reviews
September 26, 2025
We waited 8 hours for our car to be serviced. Called multiple times before arriving at the dealership with no one answering the phone. Arrived and the car was never in the shop. Finally, the car Called multiple times before arriving at the dealership with no one answering the phone. Arrived and the car was never in the shop. Finally, the car was serviced and they found over $5,000 worth of repairs that were needed including the item we asked them to fix but had to reschedule because they didn’t know when they could get it fixed but definitely not today. Overall, not impressed with their service department as this has happened multiple times before. More
by megan.fletcher.2010
Employees Worked With
Amanda
September 25, 2025
The process was very fast and was not pushy unlike some of the other dealerships in Lubbock. of the other dealerships in Lubbock. More
by Mjkolas1234
September 23, 2025
Friendly very knowledgeable prompt did a good job with communication explained everything in a timely manner would recommend to friend very happy with service communication explained everything in a timely manner would recommend to friend very happy with service More
by markbonney75
Employees Worked With
Johnny jemenez
September 21, 2025
I only get my car serviced at Gene Messer Toyota because their service department is amazing and every service representative that has helped me over the past 9 years have been friendly, professional, hones their service department is amazing and every service representative that has helped me over the past 9 years have been friendly, professional, honest and knowledgeable More
by karstults
Employees Worked With
Amanda, Bryan, Chris
September 19, 2025
They are always thorough and the coffee shop was a great area to get some work done while we waited area to get some work done while we waited More
by Joyce weidtshasteen
Employees Worked With
September 19, 2025
Awesome Bryan was very helpful and professional. I would certainly choose him next visit. So many people were polite and helpful. I would certainly choose him next visit. So many people were polite and helpful. More
by Sols37chev
September 18, 2025
Jake Chester was extremely accommodating to finding me the best car possible at a price point that would work with my budget. the best car possible at a price point that would work with my budget. More
by flippermia
