Back

Gene Messer Toyota

Lubbock, TX

4.7
972 Reviews

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 972 reviews

July 19, 2025

Poor service I don’t recommend, car wasn’t ready, they said it would be ready by Monday but it still took 3 more days, the person in charge recalled and wouldn’t answer More

by Brenda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose, Brady Keys
Jul 22, 2025 -

Gene Messer Toyota responded

I want to take the opportunity to apologize for any mis communication. I would like the opportunity to discuss the situation with you if you could reach out to me through email or by phone at your convenience. Thank you for your time. Dave Randall, Service Director Gene Messer Toyota | 806-748-4801 | drandall@group1auto.com

July 18, 2025

Gene messer toyota technicions are always Professional, courteous and friendly. Communicate in a timely manner. We only use them to service our camry. Always satisfied. More

by johnlindagibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby 1, kolby 2
Jul 19, 2025 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. We can't wait to see you again, have a great day.

July 18, 2025

Fast and friendly service. They answered all my questions and very professional. I was in and out in less then 30 minutes. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Jul 20, 2025 -

Gene Messer Toyota responded

Hi Jesse, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

July 14, 2025

Colby W went above and beyond to help me out (40 yr loyal Toyota owner) with a spare tire. I messed up tool but he quickly helped me with spare and got me going quickly. Great job. More

by Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watt
Jul 15, 2025 -

Gene Messer Toyota responded

Russell, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! If you have any further questions, please don't hesitate to reach out!

July 14, 2025

Can’t say enough good things about Gene Messer Toyota, very friendly, accommodating and they have great deals! I especially want to thank my salesman, Kade Riney, he’s the BEST!! Go see him you’ll be gla More

by Bonnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Riney, Shawn Perez
Jul 16, 2025 -

Gene Messer Toyota responded

Hello Bonnie, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you have any further questions, please give us a call. We're always happy to help!

July 14, 2025

Adam and the team saved me and made a tremendous difference in my life the other day! They are always the best, but this time was truly extraordinary. I cannot praise or thank Adam and everyone wh More

by mbumstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADAM!!
July 12, 2025

David R and his team are fantastic. They jumped right on my problem and had it fixed in less than 5 minutes. I have been a loyal Gene Messer satisfied customer for over 25 years. More

by ToyoFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David R, Matt Walker, and Bryan. , Brady Keys
Jul 14, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! We hope to see you soon!

July 11, 2025

Great customer servic, great service and communication. The wait was not too long and a great eating area More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Jul 13, 2025 -

Gene Messer Toyota responded

Hi Greg, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2025

went in person to check on an oil change. David Kirkham was first to great me and ask what I needed, very helpful and set me up for a next day oil change. The next day, I was early and Adam B More

by nanucat2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
Jul 11, 2025 -

Gene Messer Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 06, 2025

Nice and friendly staff. Very helpful and quick service. Adam and bryan made sure I was well accommodated More

by Milticket24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam and bryan, Brady Keys
Jul 10, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

...
11
...