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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,097 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,097 reviews

November 12, 2025

Took my 2014 Tacoma for service because it would not start after I replaced the battery. They determined it was the starter. They got it fixed and running in just a few hours. Great experience and compe More

by Jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Nov 13, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2025

They were very helpful. Sean was very accommodating and patient. He took the time to show us the vehicles about a month ago and when we came back last week we wanted him More

by jburris92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Short
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Nov 13, 2025 -

Gene Messer Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Sean here at Gene Messer Toyota! We hope to be of service to you again in the future. Best wishes, Gene Messer Toyota

November 11, 2025

Great dealing with Tyler, professional, easy to work with, answered all questions. Was concerned with the Wolf pack when entered the front door. Then asked for Tyler, he saved me. More

by Jimmiemace47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins
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Nov 13, 2025 -

Gene Messer Toyota responded

Hello, we're happy you found Tyler to be so supportive during your experience here at Gene Messer Toyota. We do hope we can be of assistance in the future. Take care!

November 08, 2025

Recommended services for future updates always helpful . Spend a little drive along. Thank you ,Guys. More

by reynaedward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Paez , Colby Watts
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Nov 08, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2025

Service dept has always serviced my Toyotas. Prompt, efficient and professional. All service writers are proficient. ‘18 Avalon is at 70 th mikes, like a new car, because of Messer service pr More

by Susjimbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service writer, Adam, service mgr. Dave
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Nov 06, 2025 -

Gene Messer Toyota responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. If you have any further questions, please don't hesitate to reach out!

November 05, 2025

Staff was friendly and professional went for a oil change I was in and out in 45 minutes More

by bnereck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2025

Everyone from the sales staff to the service department are exceptionally helpful. Great people with a great brand! More

by djohnkinman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 30, 2025

I had an online appointment and experienced good, fast service. Service was completed in less than 2 hours. More

by Rodney.keeton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2025 -

Gene Messer Toyota responded

Thank you for your visit. Please contact us if there's anything we can do to make your next visit a 5-star experience for you! Brady Keys General Manager bkeys@genemesser.com

October 30, 2025

Very professional and also friendly They wait time wa very was prompt and they finished quickly More

by grandsal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2025 -

Gene Messer Toyota responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2025

Fantastic from manager Brady to service department that includes Dave, Matt, Colby and all I have had any dealings. The whole team makes me feel wanted. More

by sherrillpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Dave, Colby, Adam
Report | Print
Oct 30, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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