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Gene Messer Toyota

Lubbock, TX

4.7
1,035 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,035 reviews

September 02, 2025

I brought my car 4-Runner in to have the brakes checked and they looked them over and gave me piece of mind that they were all good. More

by cmtriplett1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda in the service department
Sep 07, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2025

I’ve only had dealings with the service department, but they have always been great, very knowledgeable and professional! More

by Mgreene76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Sep 02, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2025

I had the oil changed on my vehicle. David from Service was professional and courteous. My car was serviced pretty quickly. I greatly appreciate that. I definitely will be back. Thank yo More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Sep 01, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2025

Very good experience. They found the exact vehicle I needed and Goeff went above and beyond in explaining features. More

by jwearp4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Schramme
Sep 02, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2025

I had received notification of a recall on my vehicle. When I contacted Amanda, it was dealt with promptly. She also suggested a much needed clarifying of my headlights. Thank you! More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 01, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2025

Went for service. Good work. Thoroughly checked. Quick, good communication. Jesse, service advisor, was great. More

by Elisa_christensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not talk to manager
Sep 01, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Nice clean waiting area, free coffee heated muffins to snack on. The people were friendly and knowledgeable, GREAT PLACE! More

by stecla8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Womack
Aug 31, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2025

People are nice and it’s clean. I got quick service.i was checked out and going quickly. More

by Jackiepeterso85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 25, 2025

Service tech is excellent. Very noliagable and excellent proformance. Waiting time was minimum. I trust Gene Messer Toyota More

by timbucktoo_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2025

Unhappy a misunderstanding on the service I got that was suppose to be at no cost More

by ref_514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Aug 27, 2025 -

Gene Messer Toyota responded

Thank you for bringing this to our attention. I would like the opportunity to make this right. Please reach out to me directly so we can resolve the issue. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

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