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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,140 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,140 reviews

December 18, 2025

We had a pleasurable car buying experience at Gene Messer Toyota. We would highly recommend this dealership. More

by selfunemployed3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2025 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. Thanks for the recommendation, and have an amazing day!

December 18, 2025

Always have had good experiences with Gene Messer Toyota. Staff is friendly and efficient and work is top notch. More

by jdawdy75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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Dec 21, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2025

Love Adam from the service department. He treats me like family. Wouldn’t go anywhere else. He is very patient. He explains everything in detail. In my opinion, awesome customer service. T More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Dec 21, 2025 -

Gene Messer Toyota responded

Hi Shay, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 16, 2025

Quick efficient. Very professional. Arranged for an Uber. THEY explained the repairs in detail so I understood More

by SIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 12, 2025

Always take very good care of my service needs. Amanda. Gonzales was my service advisor More

by jsmullican
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2025

Hospitality is amazing I love the fact they order me an uber to back to my office More

by ismael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Dec 12, 2025 -

Gene Messer Toyota responded

Thank you for your visit. Please contact us if there's anything we can do to make your next visit a 5-star experience for you! Brady Keys General Manager bkeys@genemesser.com

December 09, 2025

Great service, professionalism, and convenience with Sales person Amanda Walker. The process was quick and easy More

by andyd0414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Walker
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Dec 11, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found Amanda to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2025

They were very thorough and the staff is very friendly. My vehicle was finished in a timely manner. More

by dsoakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2025

Im not sure if they do tire rotation. Inflation is the same tire, same location same low psi.. More

by my
Recommend Dealer
No
Employees Worked With
Brady Keys
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2025 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. Please reach out to me directly as I would like the opportunity to get this corrected for you. Thank you for your time. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

December 06, 2025

I have had my truck in the service department several times. Each time there has been an issue. Each time excuses were made. Not a single person has stepped up and made an attempt to make things right. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Dec 10, 2025 -

Gene Messer Toyota responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me directly. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

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