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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,036 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,036 reviews

August 25, 2025

Unhappy a misunderstanding on the service I got that was suppose to be at no cost More

by ref_514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Aug 27, 2025 -

Gene Messer Toyota responded

Thank you for bringing this to our attention. I would like the opportunity to make this right. Please reach out to me directly so we can resolve the issue. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

August 23, 2025

I’m happy with dealership they have good selection and ready to work attitude and they been in business for a while More

by Jsst8616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Aug 25, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2025

Adam B was top notch! Whole experience was great. Fast and friendly service. Highly recommend. More

by kehsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam B
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Aug 25, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found Adam to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2025

Easy to schedule an appointment. Greeted promptly on arrival. Text message updates as they were working on my car. Accurate estimate of time required to do the work. They provide More

by SargentDonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in Service
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Aug 25, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

We purchased a 2025 4 Runner from Ryan Bolinger, our salesman he was amazing and succeeded our expectations. I will definitely use him again and will highly recommend him. More

by Lgonzalez4395
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bolinger
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Aug 23, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Gene Messer Toyota! Thanks again for the recommendation, and have an amazing day!

August 20, 2025

So many selections to choose from salesman Ryan Bolinger was one of the best to work with. More

by Lgonzalez4395
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bolinger
Report | Print
Aug 23, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Gene Messer Toyota! Thank you again, and have a fantastic day!

August 20, 2025

Inventory was great, Cooper was very helpful & streamlined the process, was happy with the dealership financing. More

by jaclark32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cooper
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Aug 22, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2025

I went for scheduled 100,000 miles service maintenance this morning. Service was awesome! Fast and smooth process. Will definitely come back for my next schedule service again. More

by Ernan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Aug 23, 2025 -

Gene Messer Toyota responded

Hello Ernan, thank you; we appreciate your feedback! Thank you again, and have a fantastic day!

August 19, 2025

Great service and convenient service. Dropped my vehicle off and had it finished in about an hour. More

by Nbedwards5
Recommend Dealer
Yes
Employees Worked With
Jesse
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Aug 23, 2025 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any questions, please give us a call. We're always happy to help!

August 17, 2025

Great service took my car they figured out what was wrong took care of and I back on the road in no time Adam took care of my needs. More

by elaineflorez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Aug 19, 2025 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. If you have any further questions, please don't hesitate to reach out!

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