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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,129 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,129 reviews

December 02, 2025

They are the best and I hope they keep it up for ever thank you More

by Majesticuniversalsun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of them
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Dec 03, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

December 01, 2025

If I brought my own air filter for the oil change, why am I getting charged $10 for installation when I bought the vehicle there with y’all? More

by Ricroberts631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Dec 03, 2025 -

Gene Messer Toyota responded

I am sorry for any miscommunication during the last service visit. Please feel free to reach out to me directly through email or phone with any questions or concerns and I will be happy to assist. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

November 30, 2025

Very good service fast and professional I would recommend to others I will go back for my next service More

by Davjimenez0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2025

They have always treated me very well. I never have to worry about them taking care of my vehicle and treating me fairly. More

by skhair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda, and matt
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Dec 01, 2025 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

November 29, 2025

The service was great today! They took care of my car needs and went beyond! More

by 1MICHAELMEZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Nov 29, 2025 -

1MICHAELMEZA responded

I want to commend Adam for going above and beyond during check in this morning. I pointed out a loose dome light and a back wiper that was not working right. He took care of both problems without hesitation! I am truly grateful and impressed! Thanks, Adam for going above and beyond!

November 27, 2025

Quick & friendly check in. Took care of my oil change & gave me a plan for my services without feeling of pressure. More

by Cincovp05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam B. Service center
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Nov 29, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2025

Colby Watts in the service dept is attentive and stays on top of everything! Much appreciated! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watts
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Nov 27, 2025 -

Gene Messer Toyota responded

Hi Mike, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2025

This is my 4th car from them. Always so friendly and trustworthy. Will be back for my next Toyota too. Geoff was the best! More

by stone.shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Schramme
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Nov 26, 2025 -

Gene Messer Toyota responded

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2025

Luke S. was so helpful!! He took his time to explain things, was never pushy. More

by 19dogmom60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke S.
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Nov 26, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2025

The service staff was very nice but I paid for a full detail and had to return to get my car cleaned and the new radio in my car is loose and is having serious problems. When I returned the service techn More

by Carterprewitt924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2025 -

Gene Messer Toyota responded

I apologize for the bad experience you had during your last service visit. I would like the opportunity to make this right if you could reach out to me at your earliest convenience. Thank you for your time. Matthew Walker Service Manager mwalker@group1auto.com

Nov 26, 2025 -

Carterprewitt924 responded

I am sorry for the bad review. It just upset me because I have had all of my maintenance done at this dealership for the last few years, and I was upset that I got a poor detail for the amount that I paid. The service staff was happy to fix the dirty interior, and they were very understanding when I returned. I will get the radio fixed somewhere else in the future.

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