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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,050 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,050 reviews

August 28, 2025

Went for service. Good work. Thoroughly checked. Quick, good communication. Jesse, service advisor, was great. More

by Elisa_christensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not talk to manager
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Sep 01, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Nice clean waiting area, free coffee heated muffins to snack on. The people were friendly and knowledgeable, GREAT PLACE! More

by stecla8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Womack
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Aug 31, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2025

People are nice and it’s clean. I got quick service.i was checked out and going quickly. More

by Jackiepeterso85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 25, 2025

Service tech is excellent. Very noliagable and excellent proformance. Waiting time was minimum. I trust Gene Messer Toyota More

by timbucktoo_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2025

Unhappy a misunderstanding on the service I got that was suppose to be at no cost More

by ref_514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Aug 27, 2025 -

Gene Messer Toyota responded

Thank you for bringing this to our attention. I would like the opportunity to make this right. Please reach out to me directly so we can resolve the issue. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

August 23, 2025

I’m happy with dealership they have good selection and ready to work attitude and they been in business for a while More

by Jsst8616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Aug 25, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2025

Easy to schedule an appointment. Greeted promptly on arrival. Text message updates as they were working on my car. Accurate estimate of time required to do the work. They provide More

by SargentDonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in Service
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Aug 25, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2025

Adam B was top notch! Whole experience was great. Fast and friendly service. Highly recommend. More

by kehsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam B
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Aug 25, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found Adam to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2025

We purchased a 2025 4 Runner from Ryan Bolinger, our salesman he was amazing and succeeded our expectations. I will definitely use him again and will highly recommend him. More

by Lgonzalez4395
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bolinger
Report | Print
Aug 23, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Gene Messer Toyota! Thanks again for the recommendation, and have an amazing day!

August 20, 2025

So many selections to choose from salesman Ryan Bolinger was one of the best to work with. More

by Lgonzalez4395
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bolinger
Report | Print
Aug 23, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Gene Messer Toyota! Thank you again, and have a fantastic day!

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