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Gene Messer Toyota

Lubbock, TX

4.7
849 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 849 reviews

February 22, 2025

They were courteous and respectful. Asked what I needed and didn’t try to sell me anything else. Only problem was they didn’t replace the sticker telling me whet the next oil change is. More

by badastazman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
Feb 28, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Brady Keys General Manager Bkeys@genemesser.com

February 22, 2025

Arrived for an 9 o’clock appointment was immediately lead in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The represent More

by bkstaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Feb 24, 2025 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2025

They were very prompt. I am very satisfied with their work. Everyone I dealt with was very nice. More

by drodfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Feb 23, 2025 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2025

Amanda is the best! She listen to what i wanted and found exactly what i asked for. The staff was friendly and helpful also More

by daddyv.52366
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Walker
Feb 24, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 20, 2025

Elijah Vasquez was an absolutely amazing salesman! From the moment we walked in, he made us feel like family rather than just customers. He took the time to understand exactly what we were looking for More

by Chann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Vasquez
Feb 23, 2025 -

Gene Messer Toyota responded

Hi, thanks for your praise and kind comments about Elijah. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 20, 2025

Always great to work with. Everyone should have such great service and very timely of course More

by tim mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Feb 21, 2025 -

Gene Messer Toyota responded

Hello Tim, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 19, 2025

This is our third time buying a car from here and they always do exceptionally well with service! More

by sheena.lynn.maughan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean and Austin Abbott, Brady Keys
Feb 21, 2025 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

February 19, 2025

Service was perfect and the staff was super friendly. Replaced a tire and had my vehicle back in under an hour. More

by Luke P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 21, 2025 -

Gene Messer Toyota responded

Hi Luke, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 19, 2025

Nice experience Bryan helped with kind professional promptness and service was quick and precise work. More

by bobh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Brady Keys
Feb 21, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Bryan! Feel free to reach out to us if you need anything. Have a wonderful day.

February 18, 2025

My over all experience was fine, but they were not prompt when my car was done. It was pulled in and then moved up front to let other cars out. I was never alerted my car was finished. I waited 30 more minut More

by aervin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
Feb 20, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. David Randall Service Manager drandall@GeneMesser.com

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