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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
825 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 825 reviews

January 11, 2025

Kolby, my Service Advisor, made a long wait bearable. He was helpful and courteous. I will request him again in the future. More

by beverlyflemingGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Report | Print
Jan 13, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2025

Great customer service didn’t have to wait very long. Our salesman helped us through this process. More

by moncalloj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nieves Garcia
Report | Print
Jan 10, 2025 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2025

Was taken care of could have been updated a little more on what was going on More

by andyblair55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Report | Print
Jan 09, 2025 -

Gene Messer Toyota responded

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

January 06, 2025

My fifth Toyota and all ways have great service. Great personnel to work with each time I go for service. More

by barbpshideler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
Report | Print
Jan 09, 2025 -

Gene Messer Toyota responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2025

They were Efficient and kind. They communicated well and completely. I appreciate my service manager. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 05, 2025 -

Gene Messer Toyota responded

Hi Rob, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2025

Excellent sales, parts and service departments. Courteous, and helpful.. l have never had any problems or issues with Gene Messer Toyota. More

by Dan Dennison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service
Report | Print
Jan 05, 2025 -

Gene Messer Toyota responded

Hi Dan, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2025

Our salesman Joe was very friendly and easy to speak to. Helped facilitate the deal. More

by Lupe C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Venegas, Josh Short
Report | Print
Jan 05, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 04, 2025

Gene Meaaer Toyota is always professional, courteous,thurough and quality work. I take my Tundra for oil changes and the 20 point inspection. More

by Tundra Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Report | Print
Jan 05, 2025 -

Gene Messer Toyota responded

Hello Tundra, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2025

Service Advisor, Kolby, provided excellent customer service. I took my car in for an oil change and was in and out in an hour. More

by Mary_lisa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jan 05, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 04, 2025

Adam was very courteous as well as all the staff. Everything was taken care of. More

by IGP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna
Report | Print
Jan 05, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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