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Gene Messer Toyota

Lubbock, TX

4.7
828 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 828 reviews

May 22, 2025

I was offered help right away and everyone was really nice and professional. Curtis made everything easy and he was really helpful. More

by c-sanchez-08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Wilkins, Eric Granillo, Brady Keys
May 24, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2025

My complaint is with regard to maintenance and service. The service itself is fine. However, the pricing on services is never transparent and has always been higher at checkout than it is listed online or More

by Jeffreyaclendennen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
May 23, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Brady Keys General Manager bkeys@genemesser.com

May 19, 2025

The dealership was very nice, fast service with service department and great customer service experience. More

by jordankaylee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
May 22, 2025 -

Gene Messer Toyota responded

Hi Jordankaylee, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 17, 2025

I had been there before and didn’t plan on going back again but gave it a second chance and was impressed thanks sincerely Batman More

by Jm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
May 20, 2025 -

Gene Messer Toyota responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

Joshua was excellent to work with, providing us with the best experience purchasing a vehicle we have ever had at a dealership. We will definitely be coming back to Gene Messer Toyota for our future vehicle More

by jordancoriz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Jenkins, Brady Keys
May 18, 2025 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2025

Very patient and professional, consider the customer's needs, save money, and provide excellent service. I am delighted to be able to buy a car here and become a customer here More

by Xuan.he
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kirkham, Brady Keys
May 19, 2025 -

Gene Messer Toyota responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2025

I had such an amazing experience. Showed up Friday as they were closing, walked out Saturday with an new car, great payments and true respect for a dealership. More

by Ng572n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester
May 18, 2025 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2025

Tyler was great. I would have preferred to know more details about the loan rate before coming in to sign paperwork. More

by tlukeanderson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins
May 18, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 15, 2025

Lucas took his time and helped me with what I needed with no issues. He kept me updated and helped me out when I needed it. More

by rewing7777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas, Brady Keys
May 18, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

May 15, 2025

The staff was super friendly. David was very helpful and knowledgeable. I had a great visit. More

by hvidal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Brady Keys
May 18, 2025 -

Gene Messer Toyota responded

Hi Hvidal, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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