
Gene Messer Toyota
Lubbock, TX
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I was offered help right away and everyone was really nice and professional. Curtis made everything easy and he was really helpful. nice and professional. Curtis made everything easy and he was really helpful. More
My complaint is with regard to maintenance and service. The service itself is fine. However, the pricing on services is never transparent and has always been higher at checkout than it is listed online or The service itself is fine. However, the pricing on services is never transparent and has always been higher at checkout than it is listed online or quoted, particularly routine maintenance. When I ask why, it is a different reason every time. Sometimes it is due to a “shop charge” (which they won’t put on the receipt). Sometimes it is because “those prices online are out of date”. And no, it is not because I had things that popped up needing to be fixed. This happened to me even when everything on my car passed and looked great. I have come here many times for regular maintenance, but I think that I am done. I do not feel like this dealership does honest business. More
Joshua was excellent to work with, providing us with the best experience purchasing a vehicle we have ever had at a dealership. We will definitely be coming back to Gene Messer Toyota for our future vehicle best experience purchasing a vehicle we have ever had at a dealership. We will definitely be coming back to Gene Messer Toyota for our future vehicle purchases. More
Very patient and professional, consider the customer's needs, save money, and provide excellent service. I am delighted to be able to buy a car here and become a customer here needs, save money, and provide excellent service. I am delighted to be able to buy a car here and become a customer here More
I had such an amazing experience. Showed up Friday as they were closing, walked out Saturday with an new car, great payments and true respect for a dealership. Showed up Friday as they were closing, walked out Saturday with an new car, great payments and true respect for a dealership. More