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Gene Messer Toyota

Lubbock, TX

4.7
796 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 796 reviews

April 23, 2025

They always do me right and don't try to sell me something that I don't need. I feel very confident as a female that they won't take advantage and oversell me. More

by dbrewer79423
Recommend Dealer
Yes
Employees Worked With
Service Advisor - Kolby Cook
Apr 25, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 22, 2025

They were great and help me with the prices I needed. I would highly recommend this dealership. More

by denisejboren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Apr 23, 2025 -

Gene Messer Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 22, 2025

David in service department was extremely helpful and courteous. I was impressed at the overall efficiency of service and I would recommend Gene Messer to anyone that I know. More

by clove_385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID
Apr 25, 2025 -

Gene Messer Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to David here at Gene Messer Toyota! We are always more than happy to assist you if anything else comes up. Take care!

April 21, 2025

On numerous occasions, details were left out , repairs that were known where not addressed immediately. On more than one occasion- my warranty was not used , when it should have been, non-Toyota parts wer More

by Lowexpectations
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
Apr 23, 2025 -

Gene Messer Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Dave Randall Service Director drandall@genemesser.com

April 19, 2025

I returned from having my car serviced and read the report. I specifically asked for an oil change and to have the tires rotated. That didn't happen. I'm very disappointed in your lack of listening to More

by Going elsewhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 19, 2025 -

Going elsewhere responded

After reviewing the secondary video all my concerns have removed. They performed services requested by me.

April 19, 2025

Stellar discribes the service and associated staff. Their people skills and attention to detail are extraordinary. More

by Going elsewhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Stephanie
Apr 21, 2025 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2025

Gene Messer Toyota’s service department is awesome from start to finish! 5 Star always ! More

by Pansy.byers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Apr 21, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 19, 2025

Very professional, technically sound, and very helpful. I am very pleased with the service at this facility. I will definitely return again. More

by kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt.
Apr 21, 2025 -

Gene Messer Toyota responded

Hi Kenny, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 19, 2025

Service department listened to my issues and ask my input. Everyone was friendly and kept me informed. I even got fresh popcorn while I waited in the wiring area! I world definitely make the 1.5 drive More

by Silver
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 21, 2025 -

Gene Messer Toyota responded

Hello Silver, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2025

Employee was very nice and helpful! !!! Service was great!! Even the concession place !! Top notch!!! More

by Kathyvan69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Apr 18, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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