Gene Messer Toyota
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,176 reviews
I don't like to visit this dealership most of the time. When I bought my previous Toyota, they refused to sell me one for a reasonable price. I bought in Dallas and saved around $10,000. So when I bought When I bought my previous Toyota, they refused to sell me one for a reasonable price. I bought in Dallas and saved around $10,000. So when I bought my current Toyota in Oklahoma, I swore I wouldn't go to Hub City for anything. Unfortunately, I had questions about how top use all the new features. The first time I went, Bryan lied and said my car didn't come worth remote start. The second time I went, it was for the $19.95 oil change. Same gentleman helped me and again was rude. Today, I took it for a $17.76 oil change and to have the battery checked, not planing to get it fixed there but couldn't pass up the cheap oil change and fee testing. Colby helped me today and was SO nice. He did everything he could to make my time there pleasant. It did take over 2 hours to get the oil changed and a replacement battery, which is extreme, but he was very pleasant. I did see Bryan who went through the waiting areas and spoke to entwined that was waiting for their car except for me. If I have to go back, I'll definitely ask for Colby. So far, he is there only one over found there that is nice. More
They seem to be reliable and trustworthy. Everyone is friendly and the service doesn't take too long. Everyone is friendly and the service doesn't take too long. More
Adam was excellent with the expertise of checking me in taking my information and informing me of recall etc. He took his time even though he knew I was in a hurry but very patient with me. Thank you Adam taking my information and informing me of recall etc. He took his time even though he knew I was in a hurry but very patient with me. Thank you Adam More
Our salesman Jeremy was great. Didn’t waste our time and showed us everything we wanted to look at. Will be my first stop when I buy my next car. Didn’t waste our time and showed us everything we wanted to look at. Will be my first stop when I buy my next car. More
I had an appointment to have my one hundred thousand mile check up done which when I got there they didn’t know that was what I came in for. I had my appointment at 11:30 but got there at 10:30 but was infor check up done which when I got there they didn’t know that was what I came in for. I had my appointment at 11:30 but got there at 10:30 but was informed that my car was just being started at 3:30 when I called to check on it. When they told me at 5:15 done I asked what all they did and they told me that they changed the spark plugs only to find out that they didn’t because they didn’t have them in and they were supposed to drain and refill the radiator, but said they ran out of time. I made this appointment last week and wasn’t happy that if I had an appointment at 11:30 but wasn’t started till 3:30 that was unacceptable. Because of this delay I now have to go back to complete what should have been done Monday. I am only hoping that the things I was charged for was completed which was, tires rotated, AC drained and refilled, along with checking fluids and check brakes. I have never had any problem with the services I had with Gene Messer, until now. More
Luke Mason was the best salesman I’ve ever used at a car dealership. Flawless! dealership. Flawless! More
Everyone was so friendly and made my purchase pain free. Thank you S. ANDREWS great salesman Thank you S. ANDREWS great salesman More
Friendly, courteous, knowledge, stay in communication about my vehicle service needs, repairs are done in a timely manner. They provide an Uber to take me home and when the service is completed they pi about my vehicle service needs, repairs are done in a timely manner. They provide an Uber to take me home and when the service is completed they pick me up and take me back to the dealership. More



