Back

Gene Messer Toyota

Lubbock, TX

4.7
1,176 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Contact Dealership

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 1,176 reviews

July 03, 2026

I don't like to visit this dealership most of the time. When I bought my previous Toyota, they refused to sell me one for a reasonable price. I bought in Dallas and saved around $10,000. So when I bought More

by jocrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby
Jul 06, 2026 -

Gene Messer Toyota responded

Thank you for bring this to our attention. I apologize for any mis-communication. Please reach out to me directly to discuss the issue further. Thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-687-1252 drandall@group1auto.com

July 01, 2026

They seem to be reliable and trustworthy. Everyone is friendly and the service doesn't take too long. More

by bryanfb68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2026

Adam was excellent with the expertise of checking me in taking my information and informing me of recall etc. He took his time even though he knew I was in a hurry but very patient with me. Thank you Adam More

by Mama Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam P
Jul 02, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2026

Everyone was very nice and helpful. Koby was the service tech and very helpful and answered all my questions More

by TEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Koby
Jul 02, 2026 -

Gene Messer Toyota responded

Hi Tep, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2026

Our salesman Jeremy was great. Didn’t waste our time and showed us everything we wanted to look at. Will be my first stop when I buy my next car. More

by nathans831
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Heald
Jun 27, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

June 25, 2026

they call uber so you have a ride while they work on your car and the repair appears good More

by Jnislar
Recommend Dealer
Yes
Employees Worked With
Jesse
Jun 26, 2026 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 24, 2026

I had an appointment to have my one hundred thousand mile check up done which when I got there they didn’t know that was what I came in for. I had my appointment at 11:30 but got there at 10:30 but was infor More

by jlw79424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jun 25, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention as I understand your time is important. Please reach out to me directly to further discuss getting the issue resolved. Thank you for your time. Dave Randall Service Director 806-687-1252 drandall@group1auto.com

June 23, 2026

Luke Mason was the best salesman I’ve ever used at a car dealership. Flawless! More

by kirk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Mason
Jun 25, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 21, 2026

Everyone was so friendly and made my purchase pain free. Thank you S. ANDREWS great salesman More

by Nanandrews79329
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 20, 2026

Friendly, courteous, knowledge, stay in communication about my vehicle service needs, repairs are done in a timely manner. They provide an Uber to take me home and when the service is completed they pi More

by hayshl47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda was my service technician today. She was very professional and I felt she took a special interest in getting the work done on my vehicle.
Jun 22, 2026 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.