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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,129 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,129 reviews

April 15, 2026

Clean, friendly competent Time between drop off (8am) and call with estimate of repair (after 1pm) was long in my estimation. However after that job was completed quickly and correctly. More

by FJ4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry can’t remember
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Apr 20, 2026 -

Gene Messer Toyota responded

Thank you for your feedback! We're glad your repair was completed quickly and correctly. We'll work on improving our communication so that the time between drop off and estimate is shorter next time. Your satisfaction is our top priority.

April 15, 2026

I left to get my truck fix and came back with things that were not wrong but now it is. My cruise no longer works and my collision light is on and never has been but picked up my truck. And now yall want me More

by monica_mayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Apr 17, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. Please reach out to me directly so we can discuss the issue and try to get it resolved. Thank you for your time Dave Randall Service Director 806-748-4801 drandall@group1auto.com

April 15, 2026

my dealer was amazing and very personal, would recommend to anyone who is looking for a toyota. More

by njrt98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper
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Apr 17, 2026 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 14, 2026

Lack of communication in the service department. Was told my vehicle would be ready the next day which was Friday and then didn’t hear anything. I called and didn’t get ahold of anyone until Saturda More

by leticiaherrera1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for any mis-communication on our part. Please fell free to reach out to me directly if you would like to discuss them atter further. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

April 11, 2026

Gene Messer Toyota is a great dealership. Their service dept. is great and their sales dept. is outstanding. We bought a used 2024 Ford Maverick last Monday and the experience was exception More

by MHGrossie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in Service Dept.
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Apr 13, 2026 -

Gene Messer Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2026

Excellent service, received an overall summary, fast in and out service. David was very courteous. More

by Tlwoody102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Apr 13, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2026

As usual Gene Messer Toyota took care of my car. A tire was almost flat. Fortunately I had a compressor and was able to get to GMT. They fixed it and got me back on the road. Adam was my ser More

by mlrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 13, 2026 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 08, 2026

Luke made this the easiest car buying experience we have ever had and we will go back when we are ready for our next car. More

by Courtneyr921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas
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Apr 12, 2026 -

Gene Messer Toyota responded

Hello, we're happy you found our staff Luke to be so supportive during your experience here at Group 1 Toyota Hub City. If you have any further questions, please give us a call. We're always happy to help!

April 05, 2026

The service yesterday on my Tundra truck was great! They did a fantastic job and I was happy. More

by jeffkim2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby Cook
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Apr 07, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

April 04, 2026

Great service. Took care of some factory recalls and did my 10000 mile service. Took care of everything. More

by john.patrick.gable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2026 -

Gene Messer Toyota responded

Hello John, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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