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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,158 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,158 reviews

August 02, 2025

Three times in a row, one of the service technicians was completely rude and dismissive of my husband or I. They completely interrupted him, treated him horribly, and proceeded to help older customers ahead More

by nikkiluvsoreos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Gene Messer Toyota responded

Good afternoon, I would like to apologize for any miscommunication on our end and if someone was rude. I would like the opportunity to discuss this situation with you. Please reach out to me directly at 806-748-4801 ext 1252. Thank you for your time. Dave Randall Service Director drandall@group1auto.com

August 01, 2025

Everyone we dealt with was very nice and helpful. Mia was very patient and helpful More

by linnis59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mia Turner
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Aug 03, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found Mia to be so supportive during your experience here at Gene Messer Toyota. If you have any further questions, please give us a call. We're always happy to help!

August 01, 2025

I always love going, honestly! I feel so pampered and the service staff is so knowledgeable and kind. I feel safer and more confident in my car’s capabilities. Thank you More

by Stacy.j.elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 01, 2025

Great welcoming, professional service, received text with estimation cost, fixed reported issues with timely manner More

by Joe.hilal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda & Matt
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Aug 03, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2025

Matt Walker never disappoints when it comes to servicing my vehicle. The level of care, communication, and service overall is unmatched. 5 stars!!! More

by Brandon S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Walker
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Aug 01, 2025 -

Gene Messer Toyota responded

Hello Brandon, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you have any further questions, please give us a call. We're always happy to help!

July 31, 2025

Great service and my vehicle was finished being worked on in a very timely manner More

by j.gonzales1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Gonzales
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Aug 01, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 29, 2025

It was very fast and easy, and the service was outstanding! The tech gave me a detailed video of everything he did! More

by Coreytownley22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
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Jul 31, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2025

3rd vehicle that we bought from them. Andrew is fantastic especially after the sale. We will do business with them again More

by jonathanmkeil499
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Harper
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Jul 30, 2025 -

Gene Messer Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 29, 2025

Mia was outstanding. We liked her so much that we are buying another car next month. More

by John.r.sills
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mia Turner
Report | Print
Jul 29, 2025 -

Gene Messer Toyota responded

Hi John, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

July 28, 2025

Amanda is amazing! She is easy to work with, trustworthy and honest. I have purchased from Gene Messer twice now because of Amanda. 10/10 recommend her! More

by Alexis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Walker is the sales rep that I worked with. I highly recommend her.
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Jul 29, 2025 -

Gene Messer Toyota responded

Hello Alexis, thank you for your kind review; we are happy to pass along your comments to Amanda here at Gene Messer Toyota! If you have any further questions, please give us a call. We're always happy to help!

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