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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
998 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 998 reviews

October 29, 2025

Fantastic from manager Brady to service department that includes Dave, Matt, Colby and all I have had any dealings. The whole team makes me feel wanted. More

by sherrillpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Dave, Colby, Adam
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Oct 30, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 26, 2025

Toyota always takes care of me. Today I was under the care of Kolby. He was quick and efficient with the details in regards of my car. Because of their great services a team I alway More

by karina438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Report | Print
Oct 27, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2025

Great communications. Vehicle ready when promised. This was a warranty service and they provided us rides to and from. More

by daveandkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Report | Print
Oct 27, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2025

Great place. Everyone so helpful. 49k maintenance on vehicle. I was in and out pretty quickly. Very professional More

by javier.valensuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2025 -

Gene Messer Toyota responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2025

I had a very good experience. That's the quickest I've ever been able to get out of a dealership. Luke was great to work with. More

by drovefromWeatherford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Schaffer
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Oct 23, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 22, 2025

We had an appointment for an oil change And it still took over 2 hours. More

by Mark Hegi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2025 -

Gene Messer Toyota responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me directly. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

October 20, 2025

Great sales staff. Second vehicle I have bought here in 12 months. Service department is a little slow. More

by Slouch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Chester
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Oct 23, 2025 -

Gene Messer Toyota responded

Thank you for being a loyal customer! We appreciate your positive feedback on our sales staff. We apologize for any inconvenience with our service department and we are actively working to improve their speed. Thank you for choosing us for your vehicle needs.

October 19, 2025

I always get the best service at Messer Toyota. They take care of all my needs! More

by GinaS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Womack
Report | Print
Oct 20, 2025 -

Gene Messer Toyota responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

I dropped in w/o an appt because I thought I would be there 10 minutes. However, I ended up needing to leave the car for an extended period of time. Then the first two Uber’s that the dealership ordered More

by christinefflewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Womack
Report | Print
Oct 20, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

This service department is the best one I have ever worked with. They are honest, caring, explain in detail the issues if any, and do a great job. I will only buy a Toyota because of this service depa More

by DebbieRav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Randall, Adam
Report | Print
Oct 20, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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