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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
877 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 877 reviews

June 28, 2025

I have been a client of this dealership for decades with multiple Toyota vehicles. They are knowledgeable, trustworthy, and reliable. More

by R.C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
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Jun 30, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Thank you again, and have a fantastic day!

June 27, 2025

Adam was not only informative, letting me know what service was recommended while assuring me the more expensive recommended service could wait a bit, safely, he was also friendly. And polite! More

by Loraineogles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam was great.
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Jul 02, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Dave Randall Service Manager drandall@group1auto.com

June 26, 2025

Luke was amazing and so helpful with what I was looking for and on my budget. More

by diane79720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Mason, Brady Keys
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Jun 27, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Luke! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 24, 2025

Very pleased with Gene Messer Toyota meeting all my needs from the sales staff and finance department getting me the best rate. I will be a return customer in the future. More

by Rogerwilkins67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Wilkins , Brady Keys
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Jun 26, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 24, 2025

I have purchased 3 Toyota’s here & 1 Toyota in Plainview, Tx. Kolby Cook was very personable and explained what was done to my car. More

by william
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Cook on 6/24/2025., Brady Keys
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Jun 25, 2025 -

Gene Messer Toyota responded

Hi William, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Thank you, and have a fantastic day!

June 23, 2025

Service team was quick and efficient. David Kirkham was a great service advisor. Uber was provided free with service which was really convenient More

by nicorad1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kirkham
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Jun 25, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 22, 2025

Brian was very attentive and professional They got my car done quickly. Thank you all More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Rick , Brady Keys
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Jun 24, 2025 -

Gene Messer Toyota responded

Hi Patti, we're happy to hear you had such a positive experience with Brian! Feel free to reach out to us if you need anything. Have a wonderful day.

June 22, 2025

I was under of the assumption that toyota car care was 3 year 30,000 miles. I was suprised with a charge for something I thought was covered 100%. $116.00 I didn't realize I was going to have to pay. YOU More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Jun 25, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Brady Keys General Manager bkeys@genemesser.com

June 18, 2025

Best service I’ve had here. Everyone was friendly and I was in and out in a timely manner. More

by Cookies221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
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Jun 20, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 17, 2025

Friendly professional and very clean facility and they are very well informed on their vehicles More

by crackerjack88130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
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