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Gene Messer Toyota
Lubbock, TX
1,176 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,176 reviews
June 20, 2026
Service advisor Adam B. is top notch. I only work with him when I can. He knows I'm particular with my two cars that I have serviced here so he matches that energy and makes is top notch. I only work with him when I can. He knows I'm particular with my two cars that I have serviced here so he matches that energy and makes sure to get my cars taken care of exactly how I want. More
by cpekarek
Employees Worked With
Adam B.
June 17, 2026
Best service and technician are very knowledgeable. Service guy name Jessie was very friendly. Very good job. Service guy name Jessie was very friendly. Very good job. More
by maxbhakta
June 17, 2026
It's no longer Gene Messer Toyota. The texts don't work well. They ask you to call them but then it goes to the front desk every time. The approval process on the estimates is sketchy. The texts don't work well. They ask you to call them but then it goes to the front desk every time. The approval process on the estimates is sketchy. I'm thankful for getting my car repaired without an appointment and I suppose 2 days was reasonable. I was stranded from out of town so getting my car repaired where I made it home safely was most appreciated. More
by j.ga
Employees Worked With
This field doesn't work
June 16, 2026
Service department is a “well oiled machine”! Fast, friendly service in a very clean environment. Fast, friendly service in a very clean environment. More
by bshuey
Employees Worked With
June 13, 2026
I trust Toyota with my vehicles. I am on my second Toyota, only because I upgraded, and feel they keep my vehicles running smoothly. Friendly staff every time I drive onto the locati I am on my second Toyota, only because I upgraded, and feel they keep my vehicles running smoothly. Friendly staff every time I drive onto the location. Group 1 Toyota Hub City has been my go to since 2018❤️❤️ More
by Isabellvsmom
Employees Worked With
June 11, 2026
Nieves Garcia will literally help you get what you want at the price you want at the price you want More
by Sandy
Employees Worked With
June 09, 2026
Group 1 Toyota Hub City, Lubbock, TX is very fast, friendly, knowledgeable, and so helpful with any problem you may have. Especially David, one of the service advisors. I am not tech savvy and David friendly, knowledgeable, and so helpful with any problem you may have. Especially David, one of the service advisors. I am not tech savvy and David continuously helps me with WiFi, internet connection, and understanding of dashboard panel. David is very kind and diligent to make you feel comfortable in asking questions. He always goes out of his way for you as a customer. He is a keeper. I have so much respect David and this company. I wouldn't buy a car anywhere else. More
by bkvitato
Employees Worked With
