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Gene Messer Toyota
Lubbock, TX
1,158 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,158 reviews
July 01, 2025
No problems presented for appointment were addressed other than changing settings on dash. Heads up display didn't even display when leaving the appointment. LTA showing on but ineffective and inoperabl other than changing settings on dash. Heads up display didn't even display when leaving the appointment. LTA showing on but ineffective and inoperable. No data presented to ac concern other than verbal that "we checked it" More
by jjmcglasson
Employees Worked With
Service specialists
July 01, 2025
Was the worst ! I waited 3 hrs for a oil change Not cool at all I waited 3 hrs for a oil change Not cool at all More
by Crystalmosqueda
Employees Worked With
July 01, 2025
My wife and I came into Gene Messer Toyota needing to purchase a new truck with some special circumstances. My pickup had been totaled from a recent hail storm. Devin Pineda, our sales representative, an purchase a new truck with some special circumstances. My pickup had been totaled from a recent hail storm. Devin Pineda, our sales representative, and Austin, one of the managers, were willing to listen to our circumstances and special needs and went out of their way to make a deal happen. I will not hesitate to go back the next time we are in the market for a new vehicle. Give them a try. More
by kncrow
June 30, 2025
Customer service rep was very knowledgeable of what needed to be done kept me informed needed to be done kept me informed More
by annie.pena
Employees Worked With
June 28, 2025
I have been a client of this dealership for decades with multiple Toyota vehicles. They are knowledgeable, trustworthy, and reliable. multiple Toyota vehicles. They are knowledgeable, trustworthy, and reliable. More
by R.C.
Employees Worked With
June 27, 2025
Adam was not only informative, letting me know what service was recommended while assuring me the more expensive recommended service could wait a bit, safely, he was also friendly. And polite! service was recommended while assuring me the more expensive recommended service could wait a bit, safely, he was also friendly. And polite! More
by Loraineogles
Employees Worked With
Adam was great.
June 26, 2025
Luke was amazing and so helpful with what I was looking for and on my budget. for and on my budget. More
by diane79720
June 24, 2025
I have purchased 3 Toyota’s here & 1 Toyota in Plainview, Tx. Kolby Cook was very personable and explained what was done to my car. Tx. Kolby Cook was very personable and explained what was done to my car. More
by william
June 24, 2025
Very pleased with Gene Messer Toyota meeting all my needs from the sales staff and finance department getting me the best rate. I will be a return customer in the future. from the sales staff and finance department getting me the best rate. I will be a return customer in the future. More
by Rogerwilkins67
June 23, 2025
Service team was quick and efficient. David Kirkham was a great service advisor. Uber was provided free with service which was really convenient David Kirkham was a great service advisor. Uber was provided free with service which was really convenient More
by nicorad1102
Employees Worked With
David Kirkham
