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Gene Messer Toyota

Lubbock, TX

4.7
1,158 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,158 reviews

June 22, 2025

I was under of the assumption that toyota car care was 3 year 30,000 miles. I was suprised with a charge for something I thought was covered 100%. $116.00 I didn't realize I was going to have to pay. YOU More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jun 25, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Brady Keys General Manager bkeys@genemesser.com

June 22, 2025

Brian was very attentive and professional They got my car done quickly. Thank you all More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Rick
Jun 24, 2025 -

Gene Messer Toyota responded

Hi Patti, we're happy to hear you had such a positive experience with Brian! Feel free to reach out to us if you need anything. Have a wonderful day.

June 18, 2025

Best service I’ve had here. Everyone was friendly and I was in and out in a timely manner. More

by Cookies221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
Jun 20, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 17, 2025

Great service from Kade Riley. The shopping experience was swift and painless. I look forward to recommending Kade to friends and family! More

by FR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Gene Messer Toyota responded

Hi, we are so happy to read such a great review about Gene Messer Toyota! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

June 17, 2025

Friendly professional and very clean facility and they are very well informed on their vehicles More

by crackerjack88130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Gene Messer Toyota responded

Hi, we are so happy to read such a great review about Gene Messer Toyota! We hope to be of service to you again in the future.

June 16, 2025

Luke @ Toyota is great! Very helpful & very professional! He helped me find three vehicles! He is not pushy. That’s a big plus. I would recommend Toyota to anyone which I do More

by Gypsy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke
Jun 16, 2025 -

Gypsy responded

I have been with Toyota for many years! They’re a great dealership! Recently, I worked with a gentleman named Luke. He was great in finding me three different vehicles.! His time energy and effort was appreciated very professional! So go see Luke @ Toyota!

June 14, 2025

Amazing people. Always a great experience for service. Easy to make appointment and get me in and out in a timely manner More

by djjrandall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolby cook
Jun 16, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2025

Austin was the best ! Easiest purchase ever!!! Looking forward to purchasing another truck for our fleet ! More

by Cmiller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
Jun 15, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Austin! Feel free to reach out to us if you need anything. Have a wonderful day.

June 13, 2025

They were very thorough and very helpful. They kept me in touch with what was going on. Pleasant. atmosphere to wait in. More

by jsmorris48
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzales
Jun 15, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 12, 2025

From buying my car to servicing it everything is easy. I do wish they had a bigger selection but im happy with my purchase. More

by Ima82ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service dept
Jun 14, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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