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Gene Messer Toyota
Lubbock, TX
1,158 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,158 reviews
May 15, 2025
The staff was super friendly. David was very helpful and knowledgeable. I had a great visit. David was very helpful and knowledgeable. I had a great visit. More
by hvidal
May 15, 2025
Lucas took his time and helped me with what I needed with no issues. He kept me updated and helped me out when I needed it. no issues. He kept me updated and helped me out when I needed it. More
by rewing7777
May 14, 2025
Great service as always. Matt always takes care of me and keeps me informed about my vehicle. Matt always takes care of me and keeps me informed about my vehicle. More
by B. Rowland
May 11, 2025
Great service with care & concern. Greeted within seconds. Prompt service! Great communication and no pressure. Thank you Greeted within seconds. Prompt service! Great communication and no pressure. Thank you More
by Brooksinterior
May 11, 2025
I’ve never had a bad service experience at Gene Messer Toyota. Team members are friendly, efficient and thorough. I appreciate the ease of scheduling, comfortable waiting area and simple check-in/check-ou Toyota. Team members are friendly, efficient and thorough. I appreciate the ease of scheduling, comfortable waiting area and simple check-in/check-out. More
by NCollins
Employees Worked With
David
May 09, 2025
The Service Department at GM Toyota has almost always been polite and efficient. I’m sorry to say that after today, I will no longer be using this. It is much less expensive to go to a non-dealership oil been polite and efficient. I’m sorry to say that after today, I will no longer be using this. It is much less expensive to go to a non-dealership oil change place to get things done. When I bought my car, I agreed to the extended warranty. I’ve been paying $50 a month for two years now. And today somebody decided to change the rules so even though I’m still paying for the extended warranty, I can no longer get my oil changed. I have to pay $100 for it? And what that means is I won’t becoming two GM Toyota anymore. I’m very disappointed about that. It’s always been a good experience. But it’s too expensive to come there if I have to pay for it. And I’m still paying $50 a month for an extended warranty. I’m getting nothing out of. I guess that’s my fault. I just won’t do it again. More
by Sssmusicgirl
Employees Worked With
Bryan
May 09, 2025
very good service. very good staff. very nice waiting area, good environment. all are good in short description. the best in Lubbock. very good staff. very nice waiting area, good environment. all are good in short description. the best in Lubbock. More
by rayray
Employees Worked With
Colby service advisor
May 07, 2025
Keep me updated and posted and recommended on what needed to be done. Listened and took into consideration what I was saying for repair work and answered my questions. to be done. Listened and took into consideration what I was saying for repair work and answered my questions. More
by Onh1
Employees Worked With
Matt in service department checked me in. Was the main one that gave use most of information. David also in service department who helped during our stay and checked us out.
