Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gene Messer Toyota
Lubbock, TX
1,125 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,125 reviews
April 02, 2025
I've taken my RAV4 to this dealership since I moved to Lubbock in 2021. I've always had stellar service. My most recent visit was went beyond my expectations. An issue arose when the service techs were tr Lubbock in 2021. I've always had stellar service. My most recent visit was went beyond my expectations. An issue arose when the service techs were trying to remove a lug for a tire rotation. At first, I was told I would be charged to make the repair. That didn't sound right to me, so I spoke with Stepanie W., one of the managers on duty. After a few conversations back and forth, it was determined that the the lug was likely over tightened by the technician during the last tire rotation. Stephanie arranged for me to drop my vehicle off first thing on Monday, and an Uber ride was scheduled to pick me up and take me to work, and another came after work back to the dealership. In the end, I had a successful routine maintenance, including tire rotation. I felt very heard and valued as a customer! Kudos to the service team, especially Stephanie. I'll be back for my next regular maintenance visit! M. Lindsey More
by Mel.lindsey62
Employees Worked With
Stephanie W.
March 26, 2025
Gene Messer Toyota is a top-notch dealership. The space is clean, bright and well-organized. The staff is welcoming and kind. We enjoyed working with them. The space is clean, bright and well-organized. The staff is welcoming and kind. We enjoyed working with them. More
by Vanessa B.
Employees Worked With
Andrew Harper
March 26, 2025
Very friendly and professional. The service staff treated my trucklike it was their own. Thank you The service staff treated my trucklike it was their own. Thank you More
by jarrodfisher88
March 25, 2025
I am very satisfied still and at peace with the services I get, made my care safe to drive. The only thing that I am not happy about is that I had ana appointment at 0745 am and got the car at almost 4pm. A I get, made my care safe to drive. The only thing that I am not happy about is that I had ana appointment at 0745 am and got the car at almost 4pm. Am hoping next time I would get update that it would take long so I can also be productive of the day rather than keepin’ on waiting.amidst all this staff Kolby is amazing.Thank you gene messer Toyota. More
by Renan
March 21, 2025
Outstanding service to my vehicle. Did not have any worries about the work on my vehicle. Did not have any worries about the work on my vehicle. More
by larrymorris776
Employees Worked With
March 21, 2025
They are very polite, they have the knowledge and they take care of my vehicle take care of my vehicle More
by Elizabeth Quinonez
Employees Worked With
March 20, 2025
Service technicians were professional and courteous and answered all my questions., Car dealership was clean and service department was comfortable for customers waiting for their vehicle. answered all my questions., Car dealership was clean and service department was comfortable for customers waiting for their vehicle. More
by wefslp
Employees Worked With
