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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,125 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,125 reviews

March 19, 2025

Great service. Wait was a little longer than expected but understand they were very busy. More

by Melissadhenry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2025

Always great service! All of the service advisors are so helpful and willing to help me or my family with whatever our problem is. I highly recommend Stephanie, Matt, Adam More

by hays1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby and Stephanie
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Mar 22, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Stephanie, Matt, Adam, Colby, Jesse, Kolby and Bryan! We hope you have a great day!

March 18, 2025

The best customer swerve in Lubbock. We won’t take our cars anywhere else! They also guarantee their work! More

by lo3502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Mar 22, 2025 -

Gene Messer Toyota responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!

March 17, 2025

Andrew Harper was very professional and good to us. Thanks Andrew for your professional and kind help. More

by henrycduru
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Harper
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Mar 21, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

March 15, 2025

Always a good visit. Got done in a reasonable time and was completely satisfied with the service and the service advisor. More

by wsmithh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Mar 19, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 14, 2025

Wonderful service. They were helpful and accommodating. I’ve always received great service. This is my 4th Toyota. More

by Ernest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Gene Messer Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 13, 2025

Service department is always spot on. Very friendly and they always keep you posted on the progress of your service. More

by bdwarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

March 12, 2025

Colby did a great job. Friendly. Promised a time and got it delivered sooner. I’ll be back. More

by Marc White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby
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Mar 15, 2025 -

Gene Messer Toyota responded

Hi Marc, thanks for your praise and kind comments about Colby. Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

Great friendly fast service that you can rely upon. My first choice in Toyota service! More

by ljanuary52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 11, 2025

Tyler was amazing. I have a beautiful vehicle and just when I needed it. He was so patient and kind. Josh was so kind and went over everything in detail. Both w More

by melmedina1116
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins
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Mar 14, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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