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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,158 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,158 reviews

April 11, 2025

I took my Lexus to a Lexus dealership for repairs,They kept it for 2 weeks and didn’t communicate or call me about repairs needed to fix the problem,Picked it up and brought it to Gene Messer Toyota and h More

by Triana.Marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Apr 14, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

Helpful, polite, cooperative, the young man that helped me was energetic, friendly, and tried to make the experience as pleasant as possible More

by randyga888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Apr 14, 2025 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2025

Very helpful, kept us informed, used my coupon, fast service. Respectful of my vehicle, we always get our 4-Runner’s oil changed here. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolby
Report | Print
Apr 14, 2025 -

Gene Messer Toyota responded

Hello Dave, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 09, 2025

Did not have muck time to check out weather bad it was ok what I had time for More

by Jmrobles5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 09, 2025

Great service. Got it turned around fast and did a full walkthrough. Very professional service More

by keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Report | Print
Apr 12, 2025 -

Gene Messer Toyota responded

Hello Keith, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 08, 2025

Supposedly purchased new vehicle but had another person programmed as primary driver. Salesperson said vehicle was in delivery bay and took over 30 minutes to clear. Felt like I purchased a used vehicle More

by charles_mestas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Austin Abbot
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Apr 10, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Lane Sullivan General Sales Manager lsullivan@genemesser.com

April 06, 2025

Great service during a difficult situation. Outstanding attention and focus on what I needed. Very accommodating and helpful. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watts
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Apr 09, 2025 -

Gene Messer Toyota responded

Hi Andy, thank you for taking the time to let us know how we did. We hope you have a great day!

April 06, 2025

Excellent as always. Kade Riney was very informative, personable. Josh was excellent in the finance department. This makes our 3rd or 4th we have purchased from this deal More

by rgknox83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 08, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass your comments to Kade Riney and Josh here at Gene Messer Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

April 06, 2025

Very professional and they do their job with great quality. I will go back anytime! More

by Neway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Report | Print
Apr 08, 2025 -

Gene Messer Toyota responded

Hello Neway, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 04, 2025

Service is always a pleasant experience; easy to schedule; efficient check in. Knowledgeable and helpful staff. Great lounge. Service is performed quickly with outstanding quality. More

by salley1065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Matt
Report | Print
Apr 08, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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