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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
875 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 875 reviews

June 06, 2025

Excellent customer experience from our saleswoman Amanda and finance Eric. We will use this dealership again! More

by wes.texican
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Best Saleswoman, Eric Finance
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Jun 10, 2025 -

Gene Messer Toyota responded

Hello Wes, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 04, 2025

Great service and great people. Go the extra mile to take care of me and make me feel taking care of me is important More

by dmdunn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
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Jun 08, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 04, 2025

Johnny Jimenez III helped us out so much buying our Toyota RAV4. Him and his team were wonderful the entire way through the buying process and really met us where we were at. Couldn’t recommend more!!! More

by hannahbbyoo
Recommend Dealer
Yes
Employees Worked With
Brady Keys
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Jun 08, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 03, 2025

Amanda in the service department was friendly, kowledgeable and kept me informed on the work being done. More

by Val H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jun 06, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Amanda here at Gene Messer Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

June 02, 2025

Very professional and did a fantastic job . Much appreciated . Will always take my vehicle to be serviced here. More

by Javi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
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Jun 05, 2025 -

Gene Messer Toyota responded

Hello Javi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 01, 2025

I appreciate the young man, Mark Shafer, showing us several vehicles. He knew we were not going to buy, but took the time to give us the information we asked for. More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shafer
Report | Print
Jun 04, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Mark! Please don't hesitate to reach out to us if there's anything more we can do!

May 31, 2025

Thank you ! Great job Tyler Jenkins for helping find the perfect car for me . Thank you for again. More

by Abarr_73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins, Brady Keys
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May 30, 2025

Delivered as promised. Staff were courteous. Waiting area comfortable. Fifteen words is an unnecessary and excessive waste of your customers time. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
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Jun 04, 2025 -

Gene Messer Toyota responded

Thank you for your feedback. I would appreciate the opportunity to use your case as a learning opportunity, so we can fix this issue in the future. Could you please contact me so I can learn more? Brady Keys General Manager bkeys@genemesser.com

May 29, 2025

The sales person, Cooper Donathan was friendly and knowledgeable about each truck I considered. There were no hard pressure tactics. The financial manager was very clear and concise. The overall purc More

by terri_n_tx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper Donathan
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May 31, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Cooper! Feel free to reach out to us if you need anything. Have a wonderful day.

May 29, 2025

Great visit. Kolby, my service advisor, explained everything. Arranged for uber rides to and from the dealership. More

by rb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby Cook, Brady Keys
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May 31, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Kolby! Feel free to reach out to us if you need anything. Have a wonderful day.

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