Back

Gene Messer Toyota

Lubbock, TX

4.7
846 Reviews

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 846 reviews

May 02, 2025

It is always easy to get an appointment time that works for me. The technicians are always very clear on procedures and cost. I won’t take my car anywhere else! More

by GBeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Elliot
May 05, 2025 -

Gene Messer Toyota responded

Hi Gbeth, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2025

Completed repair while I waited. Staff was courteous and helpful. Facility was clean and organized today More

by rldicker52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
May 04, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We hope you have a great day!

May 01, 2025

Efficient and informative. Communicated well, helped with hatch adjustment, had vehicle ready in a timely manner. More

by acajaxcospan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
May 04, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 01, 2025

Great experience, we had to come in from Amarillo,late. Our salesman, Kade did a great job for us with our purchase. More

by jrfloiam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kade Rhiney, Brady Keys
May 02, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2025

Very polite and courteous. Explained everything they planned to do. Completed work quickly and efficiently. Called me to report my thermostat cup I inadvertently lef More

by j.strick51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, Brady Keys
May 02, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2025

Service performed in a timely manner with a 🙂 And good rates also. I will be defiantly using again. More

by Tonka Truck Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse , Brady Keys
Apr 30, 2025 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2025

Great service and very communicative. Definitely recommend using them. They were great to work with. More

by ypf6951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Brady Keys
Apr 28, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 24, 2025

Made Riney is the best ! He went above and beyond to help me get what I was looking for . Excellent service More

by Lisa1970.weaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Riney, Brady Keys
Apr 27, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2025

Lucas Mason was extremely helpful and patient when I came in to just look around at the used vehicles. He and the rest of the team at Gene Messer got me a great deal on an new Toyota at a better rate than I More

by reneesoulet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Mason , Brady Keys
Apr 27, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2025

Purchased a vehicle in late February, immediately began having issues with vehicle, took it back to dealership and went from spark plug issues to needing the whole engine replaced, after this there was nex More

by Jhk200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Apr 25, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Lane Sullivan General Sales Manager lsullivan@GeneMesser.com

...
6
...