
Gene Messer Toyota
Lubbock, TX
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It is always easy to get an appointment time that works for me. The technicians are always very clear on procedures and cost. I won’t take my car anywhere else! for me. The technicians are always very clear on procedures and cost. I won’t take my car anywhere else! More
Very polite and courteous. Explained everything they planned to do. Completed work quickly and efficiently. Called me to report my thermostat cup I inadvertently lef Explained everything they planned to do. Completed work quickly and efficiently. Called me to report my thermostat cup I inadvertently left. More
Lucas Mason was extremely helpful and patient when I came in to just look around at the used vehicles. He and the rest of the team at Gene Messer got me a great deal on an new Toyota at a better rate than I in to just look around at the used vehicles. He and the rest of the team at Gene Messer got me a great deal on an new Toyota at a better rate than I would've gotten on a pre-owned vehicle and I'm very grateful to all of them for that. More
Purchased a vehicle in late February, immediately began having issues with vehicle, took it back to dealership and went from spark plug issues to needing the whole engine replaced, after this there was nex having issues with vehicle, took it back to dealership and went from spark plug issues to needing the whole engine replaced, after this there was next to no communication, I was told to get a rental through the dealership and called and messaged multiple times and was ignored, went a month without a vehicle, then after I got my vehicle back they had replaced the engine but not put coolant, so overheated. Very disappointed in entire experience. More