
Gene Messer Toyota
Lubbock, TX
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Amazing service from the moment you walk onto the lot. They allow browsing without pressure!! These people are not pressuring you to buy, they ask if you’re looking for anything in particular, and go from They allow browsing without pressure!! These people are not pressuring you to buy, they ask if you’re looking for anything in particular, and go from there. Tyler was always super helpful and kind if we had questions. Thank you to Joe for being fantastic in financing. Thank you both for making this an amazing experience! More
I’ve been getting my car serviced at Gene Messer for several years now. These past few years I’ve grown accustomed to my service advisor, Adam Baugher. He goes above and beyond to answer any questions o several years now. These past few years I’ve grown accustomed to my service advisor, Adam Baugher. He goes above and beyond to answer any questions or concerns I may have. Adam is a valuable asset to the Gene Messer Service department! DON’T LET HIM GO!! ! More
Great experience! Adam was my service rep and is great! He always makes sure that he addresses all of the concerns I have with my 4-Runner. He is personable and ans Adam was my service rep and is great! He always makes sure that he addresses all of the concerns I have with my 4-Runner. He is personable and answers any questions I have. Thanks Adam for helping me stay on the road safely. More
Friendly staff. Explained what they’re going to do with my car before I leave it to them. Helpful with my questions. Prompt service Explained what they’re going to do with my car before I leave it to them. Helpful with my questions. Prompt service More
Arrived for an 9 o’clock appointment was immediately lead in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The represent in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The representative told me it would be about one hour.. When the representative came to get me to tell me, my car was ready only 40 minutes at elapsed. My 24 month inspection was completed. I gave me an oil change tire rotation and sent me on my way. Whenever I need something done to my car. I will be back to Gene Messer Service dept.Thanks & Have a happy day. More
They were courteous and respectful. Asked what I needed and didn’t try to sell me anything else. Only problem was they didn’t replace the sticker telling me whet the next oil change is. Asked what I needed and didn’t try to sell me anything else. Only problem was they didn’t replace the sticker telling me whet the next oil change is. Had to come back and have it done. Also they had the wrong first name. It’s Louis! More