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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,140 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,140 reviews

February 27, 2026

Only place I get service on my tundra. Never had a problem with service center. More

by curtisbartlett61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
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Mar 02, 2026 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2026

Over the past 10 years we have bought for a family three cars through the gene messer Toyota. We have received excellent service and everyone can tell is trying to be the best. More

by Mokeefeomt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Gonzales
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Feb 28, 2026 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2026

Great service, nice employees. Very informative. Waiting was decent time. Will continue using Gene Messer Toyota for my car care needs. More

by alcortesal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Feb 27, 2026 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2026

Not trustwortthy… suggested maintenance cost for my truck brakes was not truthfully presented to me. $700 was quoted for front brakes replacement and Rotors repair, and few months later I took my truck back More

by Wonealgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Feb 28, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I would like to apologize for any miscommunication about the brakes on the vehicle this is not a normal occurrence in our service department. If you would like to discuss this issue further, please reach out to me directly. thank you for your time. Dave Randall Service Director - Gene Messer Toyota 806-748-4801 drandall@group1auto.com

February 21, 2026

My vehicle was there for three and a halfhours doing a computer update and they didn’t even wash my vehicle. The service advisor Brian was very kind and he told me that the update would take at least two More

by deborahbrown1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Feb 25, 2026 -

Gene Messer Toyota responded

Thank you for taking the time to leave a review, and we apologize for the inconvenience of not receiving a wash for your vehicle. We are glad that our service advisor Brian provided excellent assistance, and we will make sure to address the issue with our team. We appreciate your business and hope to exceed your expectations in the future.

February 21, 2026

The service I received was excellent,speedy and very reasonable. I would recommend this dealership. More

by dschwertne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2026 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 17, 2026

Gene Messer Toyota service was excellent! Adam our service advisor was awesome. Very knowledgeable and helpful! More

by Abethbird40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Baugher
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Feb 19, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2026

Cooper was very professional and worked with me to get my price point.. Everyone was very friendly and helpful with follow up questions. More

by Same
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper +++++
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Feb 15, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 12, 2026

Adam my service advisor was prompt and professional. Dave and his team at Toyota are number one! More

by enaudc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam, Dave, Brian
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Feb 15, 2026 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2026

Adam, the Service Man with whom I dealt, was very polite and thorough as he checked me in. He kept me posted and let me know when the work was completed. No additional services were needed. This was a ro More

by gaylesettle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in Service Department
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Feb 14, 2026 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

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