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Gene Messer Volkswagen

Lubbock, TX

4.7
80 Reviews
Call Dealership (806) 793-8844

7007 University Ave

Lubbock, TX

79143

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80 Reviews of Gene Messer Volkswagen

March 17, 2024

I went in on Thursday and scheduled an appointment for Saturday. When I went in Amanda met me and called me by name. Amanda is very helpful, courteous and knowledgeable. I really appreciate her efficien More

by leeta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda , Tyler Mitchell
Report | Print
Mar 20, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Helpful
March 01, 2024

They were very organized, efficient, and professional. I had a perfect experience! Andrew Martinez made sure all my concerns were addressed. More

by Rthomas61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Report | Print
Mar 07, 2024 -

Gene Messer Volkswagen responded

Thank you for sharing your positive experience! We're delighted to hear that your visit was organized, efficient, and professional. Andrew's dedication to addressing your concerns is appreciated, and we're glad you had a perfect experience. Safe travels, and thank you for choosing our services!

Helpful
March 01, 2024

Amanda was great! She was super kind and helped me in any way possible to get my car fixed! Thank you Amanda! More

by Kiim.guzman18
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Mar 07, 2024 -

Gene Messer Volkswagen responded

Thank you for taking the time to share your positive feedback! We're thrilled to hear that Amanda provided you with great assistance and kindness to help get your car fixed. Customer satisfaction is a top priority, and it's wonderful to know that Amanda made a positive impact on your experience. Safe travels, and we appreciate your choice in our services!

Helpful
February 29, 2024

Great work good customer service would recommend got the job done and fixed the issue More

by Vgc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Mar 03, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
February 28, 2024

with just a short drive from Amarillo and a less than delightful experience w Mazda Amarillo - I called Gene messer looking for a car I found online . Then w the best luck ever - we found Luis Esparza - More

by janicefarmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Mar 02, 2024 -

Gene Messer Volkswagen responded

It's wonderful to hear about your positive experience with Gene Messer Volkswagen, especially with the assistance of Luis. The no-haggle, no-hassle service and your satisfaction with the new car are fantastic feedback. We appreciate your kind words, and when Skyler is ready for his next car, we look forward to assisting you both again. Thank you for choosing Gene Messer Volkswagen, and we wish you many enjoyable miles in your new car! Safe and happy driving!

Helpful
February 25, 2024

Great service! Explained the repairs needed w/ a quote & not pressured to get it done that day .I will definitely be back! More

by Mountzangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Hope,Jonathan
Report | Print
Feb 27, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
February 09, 2024

I've used this dealership for all my car work since buying it new. They are fast, kind, and willing to help. Their work is always great and they have great specials for work you may need done. More

by bf03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez, Tyler Mitchell
Report | Print
Feb 13, 2024 -

Gene Messer Volkswagen responded

We're pleased to hear that you've chosen our dealership for all your car work and that you've had positive experiences with our team. It's great to know that we've been able to provide fast, kind, and helpful service with excellent work. We appreciate your loyalty and look forward to serving you again in the future!

Helpful
February 02, 2024

The service agent was a pleasant suprise to me. Very attentive to the problems with my car and a great communicator when discussing the charges for parts n service involved More

by James
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Feb 08, 2024 -

Gene Messer Volkswagen responded

We're pleased to hear that our service agent provided you with a pleasant surprise by being attentive to the problems with your car and effectively communicating the charges for parts and service. Thank you for choosing our service, and we appreciate your positive review!

Helpful
January 31, 2024

Mark and his advisors were very helpful! They got everything done quickly and communicative! I liked the pricing and will be bringing my VW back here. More

by JRinLbK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
Report | Print
Feb 02, 2024 -

Gene Messer Volkswagen responded

We're glad to hear that Mark and his advisors were very helpful, got everything done quickly, and provided clear communication. We appreciate your business and look forward to serving you again!

Helpful
January 28, 2024

I bought my Volkswagen about 2 years ago and when it was time for my mom to buy hers I knew where I would take her! Elijah was incredible and took the time to explain everything thoroughly to us. More

by Estefania Saldana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Farley, Tyler Mitchell
Report | Print
Jan 30, 2024 -

Gene Messer Volkswagen responded

Thank you Estefania for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Helpful
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