I wanted to shout out my salesmen Dwayne and his sales
manager Jeff Keitz for their professionalism, friendliness, and the extremely positive experience I had earlier today test driving a G70 and a GV70.
manager Jeff Keitz for their professionalism, friendliness, and the extremely positive experience I had earlier today test driving a G70 and a GV70. I sold cars for several years and I can say confidently that Dwayne is both a brand ambassador for Genesis, and someone who cares about his clients objective, needs, and goals. It's rare you find both. He took the time to hear the situation I was in, my background, vehicle preferences, and made me feel very much that he wasn't just there to shake hands, do a test drive, and ask what I wanted to do. In the auto sales world that's what makes someone an advocate, and not just the other end of a transaction. I moved to Atlanta from Michigan in March, and within 30 days my brand new 2022 Explorer ST with 4000 miles on it got rear ended and unfortunately totaled out. Not the ideal way to start your new life after moving across the country. And while an unfortunate situation, it's nice to know that you have someone in your corner to educate and assist you in identifying the right vehicle. I feel like whatever decision I make will be an informed one since Dwayne really took the time to go into the why of Genesis, not just what we were going to drive.
Buying a new car is tough right now with all of the supply chain issues, but when it came time to talk about incoming units, upcoming allocations, and what my options could potentially be, Jeff Keitz was the man. He took the time to hear what I wanted, searched for comparable vehicles, and went through their existing inventory with deposits to let me know what vehicles may become available and would be worth putting my name is a second on.
While I haven't purchased a vehicle from them just yet (I have some soul searching to do over the weekend as to whether it will be a G70 Sport Prestige 3.3TT w/AWD or a GV70 Sport Prestige 3.5T), I know that I will purchase my next vehicle through them and Genesis of Atlanta.
Customer service goes well beyond just the people who buy a car the first time they walk in a dealership, and how you are treated when its clear that today wont be the day you take something home is almost more important than anything else.
Kudos Gentlemen, I'll let you know Monday which vehicle I decide to go with.