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Genesis of Atlanta

Atlanta, GA

5.0
663 Reviews

5917 Peachtree Blvd.

Atlanta, GA

30341

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Showing 663 reviews

May 01, 2025

Joe and Hilal were very professional and personable! Great experience!!! It was the best experience More

by rmalik282
Recommend Dealer
Yes
Employees Worked With
Hilal Eljaam
April 28, 2025

This was the best dealership that I have ever had an experience with Lawrence is GREAT!!! He explained every step and explained things so thoroughly that it was not necessary to ask any questions Awe More

by Happy Client!!!!!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam - the finance man , Lawrence Pardy
Apr 30, 2025 -

Happy Client!!!!! responded

Great dealership and support personnel

Apr 30, 2025 -

Genesis of Atlanta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 25, 2025

I had the pleasure of working with Hilal when I needed to replace my totaled GV80, and the experience couldn’t have been better. From the moment I walked in, he was warm, knowledgeable, and genuinely kind. H More

by nahaimd
Recommend Dealer
Yes
Employees Worked With
Hilal Eljaam
Apr 28, 2025 -

Genesis of Atlanta responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

April 25, 2025

Recently came in to look a slightly used GV80 and ended up buying a brand new GV80. Macloskie & Sam gave me a deal that was reasonable and didn't have to negotiate at all. Both Answered all my questions & More

by william.williams.ww
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Macloskie Bokwe
Apr 28, 2025 -

Genesis of Atlanta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

April 25, 2025

I recently bought a used car from this dealership, and during the test drive, I noticed the tire sensor light was on. When I asked about it, the salesman assured me he would have it checked in the service More

by sf_marie
Recommend Dealer
No
Employees Worked With
Hilal Eljaam
Apr 30, 2025 -

Genesis of Atlanta responded

Sf_marie, we are so disappointed to learn of this situation you have described. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

April 24, 2025

Dear Future Customers, I tried to work with the sales team on a remote trade-in and it was a horrible experience. After spending 20 minutes to enter all my info. and attach pictures, all I got was texts More

by mfsutn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Saban Dawood, Frank Dickenson
Apr 27, 2025 -

Genesis of Atlanta responded

Thank you for considering our dealership for your automotive needs. We regret that your experience with us did not meet your expectations. Our goal is always to provide every customer with a respectful, efficient, and transparent buying process. We hold ourselves to the highest standards, as reflected in our strong reputation and our association with one of the most respected automotive ownership groups in Georgia. Unfortunately, during your interaction with our team, we were unable to proceed with the sales process due to a lack of essential information. In order to provide accurate figures we requested basic information such as tax estimates and vehicle payoff amounts. We must follow certain procedures, including collecting basic information like a home address and current loan details. These steps are necessary to ensure that all parties are protected and that any transaction is handled correctly. We understand that not everyone is comfortable with standard dealership processes, and we respect your preference. However, we were disappointed by the tone of the conversation and the condescending manner in which one of our sales professionals was addressed. Our team members work hard to provide a positive and professional experience for all customers, and we take great pride in their efforts. As the General Manager, I personally attempted to help clarify the situation and assist further, but your continued refusal to provide the required details prevented us from moving forward. We do apologize if you felt that our efforts were not aligned with your lofty expectations. It is never our intent to cause frustration or inconvenience, and wish you the best.

Apr 28, 2025 -

mfsutn responded

For our readers, the dealership response is false and i have the text string on my phone documented to prove it which shows the real story. The sales person continually asked me the same questions which were completed previuosly in the automated dealership software that i wss asked by them to complete which i did. In fact, i did answer the question asked twice twice to me about my payoff which there is none. Answered in the software and text string. I also left the GM who is doing his best here to lie, two voice mails with no response. As said in my first complaint, you be the judge of character here but i would never work with this group and now with this attempted coverup 150% will continue to network with all seeking a Genesis not to work with these people. I recomend the drive to Cumming Genesis. Wonderful professional staff and a new space recently opened. Respect for their customers. Thanks to any who read this and care about being a valued customer.

April 23, 2025

We worked with Hilal, super professional, easy to work with and very helpful. Made the entire process frictionless. Zero surprises, highly recommend. More

by mark.poggi
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hilal Eljaam
Apr 25, 2025 -

Genesis of Atlanta responded

Mark.poggi, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 21, 2025

I loved the service. Mr Lawrence was such a big help to me in the process!! More

by Jacqueline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence Pardy
Apr 22, 2025 -

Genesis of Atlanta responded

Jacqueline, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

April 21, 2025

Hilal thank you so much for your service and for make possible this purchase and also i wanted to say thank you for how quick and easy was to male this purchase, again thank you so much. More

by anmaloalu876454
Recommend Dealer
Yes
Employees Worked With
Hilal Eljaam
Apr 23, 2025 -

Genesis of Atlanta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

April 19, 2025

Recently purchase the new GV 80 coupe from Jim Ellis. My salesperson was Saban D This was excellent experience. Saban was excellent. He is extremely knowledgeable of the product. No pressuring. Jus More

by wp69paynes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saban Daewood
Apr 21, 2025 -

Genesis of Atlanta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

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