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Genesis of Denville
Denville, NJ
1,647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,647 Reviews of Genesis of Denville
August 20, 2012
I watched in amazement as Allie and Susan coordinated my service request for my Infiniti FX35. I had never witness any thing like it. These two individuals complemented each other as they worked to complete service request for my Infiniti FX35. I had never witness any thing like it. These two individuals complemented each other as they worked to complete my service request. Allie informed me of the possible service cost, she also informed me of the available coupons, and had some suggestions. In the mean time, Susan informed me that the courtesy car I wall be using for that day, was ready. the car engine was runnung, the door on the drivers side was opened. All I had to do was get in the car close the door and be on my way. Who could ask for anything more? They exceed your expectations every time. If you have an Infiniti vehicle that needs to be serviced, call Salerno/Duane Infiniti of Denville. and let them do the rest. I promise you they will exceed your expectations. Benson Smith More
by bensonfxutz
Employees Worked With
Allie Hoffman. Susan Cardoso, Allie Hoffman
August 09, 2012
Gerry was helpful and took the time necessary to explain the vehicles many options when car was delivered, just a great experience and I would highly recommend Salerno Duane to a frind based on this. the vehicles many options when car was delivered, just a great experience and I would highly recommend Salerno Duane to a frind based on this. More
by jamesburns
Employees Worked With
2
August 07, 2012
My review today is only for service, but I've been buying all my cars from Salerno Duane since 2001. The service department experience is simply superb, from write-up to delivery of the repaired vehicle. T all my cars from Salerno Duane since 2001. The service department experience is simply superb, from write-up to delivery of the repaired vehicle. Things are right the first time. Allie and Sue couldn't be more pleasant to deal with, and they make a service visit a completely stress-free experience. A good deal on a car isn't worth much unless the dealer has a first rate service department, and I'm happy to recommend this dealership on all counts. More
by SHaller
Employees Worked With
Allie Hoffman
August 06, 2012
Very pleased with the Professionalism and service provided by Sue, and Allie. It is always a pleasure to deal with them. Salerno-Duane Infiniti is lucky to have them around. The one issue that I d provided by Sue, and Allie. It is always a pleasure to deal with them. Salerno-Duane Infiniti is lucky to have them around. The one issue that I did have wasn't with the dealership, but with the Technician sent from Infiniti to the dealership. I cannot, and will not believe that an external source of heat melted my side view mirrors....it happened three times in the same exact spot....even if it was a reflection off something it wouldnt have matched all three times...it just doesn't make sense. More
by mazurusmc
Employees Worked With
Allie Hoffman
July 17, 2012
I bought a 2010 G37x brand new. I had had some issues with the service department, but when I voiced my issues the General Manager, Jorge Rodrigues, contacted me directly and dealt with me in a very fair with the service department, but when I voiced my issues the General Manager, Jorge Rodrigues, contacted me directly and dealt with me in a very fair and upfront manner and took care of any issue that I had. He spoke to me at length and went to great lengths to make me feel comfortable with what he was doing in order to take care of my problems. More
by cmlegal62
Employees Worked With
Jorge Rodriguez
July 14, 2012
I recently purchased a new JX 35 and my wife and I absolutely love this car. This is our 4th Infiniti in the last 12 years but the first one that we purchased from Salerno Duane Infiniti. I dealt with absolutely love this car. This is our 4th Infiniti in the last 12 years but the first one that we purchased from Salerno Duane Infiniti. I dealt with Art Blenner and he was amazing! He's made me wish I could go back in time and buy the previous 4 models from them as well. The reason why I'm saying this is because this was the most pleasurable car buying experience I've ever had. This company and it's representatives just "get it". They make you feel so important that you don't want to go anywhere else to even look for a car because the value is second to none! Their employees walk around the dealership with this " is their anything else I can do to make you happier attitude" and I'm ecstatic that I found a company that I know is going to stand behind their product and me for as long as I continue to deal with them. If your like me.... And you've leased cars in the past, go to Salerno duane Infiniti and prepare to be blown away! More
by AndyR
Employees Worked With
Art Blenner
July 09, 2012
Purchased a new JX35. Love the car, and the process of purchasing couldn't have gone more smoothly. Everyone at the dealership is and has always been professionals through and through. Jerry took good c purchasing couldn't have gone more smoothly. Everyone at the dealership is and has always been professionals through and through. Jerry took good care of us in the buying process, found the car I wanted, got it in quickly and delivered it on time. I also can't say enough about Allie and Sue in Service. We had many infinities years ago, and are just coming back to the dealership now that they came out with the new JX. Allie and Sue were the best back then, and still do not dissapoint!! They define the term Customer Service. Going over and above to make the service experience smooth and seamless. We highly recommend this dealership! More
by rbroening
Employees Worked With
Allie Hoffman
July 07, 2012
Pleasurable car buying experience. Raz is phenomenal! I inquired about the vehicle via email. Raz promptly responded to my inquiry, and we scheduled a test drive. I was greeted by a friendly and attentive inquired about the vehicle via email. Raz promptly responded to my inquiry, and we scheduled a test drive. I was greeted by a friendly and attentive staff. Needless to say, I purchased the vehicle, and I love it. No hassle, no gimmicks, all customer service. I am extremely happy. More
by mzaevanz
Employees Worked With
Raz Pomar
July 02, 2012
I am always received as a friend and they treat me accordingly. I had to have a side mirror cover replaced. They had the part in stock but had to send it out to be painted (bright red) and thought it accordingly. I had to have a side mirror cover replaced. They had the part in stock but had to send it out to be painted (bright red) and thought it might take 3 days.I mentioned I was lost without the side mirror for safe driving and lo and behold they had it ready the next day. More
by tommccorkle
Employees Worked With
Allie Hoffman, Walter Frimberger
June 05, 2012
What can I say Perry Snitkin made my shopping experience wonderful and extremely easy..I lost base with Perry for a month and out of nowhere he sent me an email as a courtesty follow up.. Within a week I wa wonderful and extremely easy..I lost base with Perry for a month and out of nowhere he sent me an email as a courtesty follow up.. Within a week I was in a new G25X. The Car is Amazing the Service was Exceptional and Perry Snitkin as my mom would say Superburb! Thanks Salerno Duane Infiniti of Denville Family:) More
by muzeaum
