Genesis of Englewood powered by Benzel-Busch

Neysha was super responsive and helpful throughout my visit. Got everything fixed that needed it and was out the door. She texted me throughout to let me know what was happening visit. Got everything fixed that needed it and was out the door. She texted me throughout to let me know what was happening More

My recall service was supposed to take 1:45-2 hrs. It was over 3 hours when I finally got my car. At the 1hr 45 min point, I was told I’d have the car in 15 min- it was getting washed. It took another It was over 3 hours when I finally got my car. At the 1hr 45 min point, I was told I’d have the car in 15 min- it was getting washed. It took another hour before I got the car! I will not be coming back to Englewood for service again. My service tech was not helpful either; she even went to the adjacent building to avoid me! More

Service was excellent vehicle was returned quickly and professionally with a multi point inspection included professionally with a multi point inspection included More

As a first time customer I was a bit concerned about having my G90 towed in . But Neysha was a pleasure to work with and my vehicle was repaired quickly having my G90 towed in . But Neysha was a pleasure to work with and my vehicle was repaired quickly More

The only person that I felt, was trying to help me yesterday was Neysha Ortiz. I do not know why she is got such low rating on my previous evaluation, probably internet bug or something. So I made a yesterday was Neysha Ortiz. I do not know why she is got such low rating on my previous evaluation, probably internet bug or something. So I made a screenshot of the previous page and email it or text it to someone in this dealership Other vice, as I said yesterday - it eas a nightmare of an experience… More

I had an excellent experience with the service department. I was kept well informed and the service was prompt and well-done department. I was kept well informed and the service was prompt and well-done More

Nightmare … no concerns about customer needs. No return calls Horrible experience I will explore other options.Hopefully there are some No return calls Horrible experience I will explore other options.Hopefully there are some More

Very pleasant and knowledgeable staff. The dealership was easy to work with and Tamara was highly responsive. The dealership was easy to work with and Tamara was highly responsive. More

Neil was amazing to work with. Highly recommend this dealership. They made everything seamless and simple. Highly recommend this dealership. They made everything seamless and simple. More

"I purchased my GV80 from this dealership, but the experience was disappointing. On the day I picked up the vehicle, I noticed a cracked front grill. I reported it to the manager, who took a photo of experience was disappointing. On the day I picked up the vehicle, I noticed a cracked front grill. I reported it to the manager, who took a photo of the VIN number and promised to order a replacement. However, after a week of waiting, I was told that the part was on backorder. I received the same excuse for three months, until I took matters into my own hands and contacted another dealership, which had the grill in stock. I had to escalate the issue to the head service manager to get it resolved. The poor service and lack of follow-through have left a bad taste in my mouth, and I will not be doing business with this dealership again." More