Genesis of Englewood powered by Benzel-Busch

Great service and attention from Tamara and explaining very well everything inside the vehicle and functions very well everything inside the vehicle and functions More

I have been using Genesis of Englewood as my preferred service center for almost a year and a half. I had been quite satisfied with their overall service and customer support However, I am currently in service center for almost a year and a half. I had been quite satisfied with their overall service and customer support However, I am currently in the middle of a 3 week wait for some simple EV plug terminal covers that had been removed by the EV hose handle when I recently quick charged my GV60. I could not get through to service (which is often the case). So I drove almost a half hour to the dealership and asked for them to check whether my situation requires immediate remedy. They found one plus cap and I installed it temporarily as they found a service bulletin on my problem and proceeded to order a new set of plug tips. Having heard nothing in two weeks, I called and spoke to the parts department. They said that they would get right back to me with the status of my parts order. They never did. So three days ago I noticed an airbag warning light constantly out on my dash. BI called Genesis Concierge to request a service date for my car to be picked up and a loaner to be left with me. I have as told that I would receive a call this morning from the dealership to arrange the current servicing it is now mid-afternoon and I have heard nothing yet from the dealer. So I am d iving around with a problem with my airbag system and a missing high voltage lead tip in my EV charger socket. I do not understand what is happening but maybe there has been a change at the dealership - a change for the worse. Courtesy and keeping a promise is all that I ask of a dealership. When this Baselibeblevel of service becomes a burden to keep as well as to expect, it may be time to move on to another dealer - some of which I have already tried and found to provide less than a luxury level of customer service. More

Berk was a pleasure to work with even though I bought an offbrand vehicle from Genesis. They made me feel very special. Definitely would do business with them in the future. offbrand vehicle from Genesis. They made me feel very special. Definitely would do business with them in the future. More

You need better communication between service and representatives. Also tracking status of services needs to be better. representatives. Also tracking status of services needs to be better. More

Fast service, great attention and not pushy in discussing financing options or in negotiations over price financing options or in negotiations over price More

Great service and extremely helpful staff would definitely use the dealership again for any service. definitely use the dealership again for any service. More

Excellent turn around time; staff are all excellent at coordinating communications. Appreciate the valet service coordinating communications. Appreciate the valet service More

Jon was amazing he took care of everything for me and went above and beyond to make sure I had a white glove experience. went above and beyond to make sure I had a white glove experience. More

Great service, very welcoming and helpful throughout the process. I would recommend them to anyone. process. I would recommend them to anyone. More

Tamara is a role model for representing the Genesis brand. Tamara exceed expectation of what Sales and customer service should be like in a Luxury Brand Dealership. I visited many Genesis dealerships brand. Tamara exceed expectation of what Sales and customer service should be like in a Luxury Brand Dealership. I visited many Genesis dealerships, This is the only one to date that provided the feeling. The dealership, not the best location from where I live, but I did like the fact it was a Diamond dealership. There are not many in NJ. The facility was nice. I was disappointed with my experience with Matt. I emailed Matt about a bump that was hit in the sales process, I ask him to call me, Matt never did. when I came to the dealer to finalize the sales process, no feed back, apology or clarification was offered. More