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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.9
55 Reviews
Call Service Center (201) 567-1400

55 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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April 27, 2024

Disappointed that my car was returned to me dirty otherwise I am happy with the service More

by GARBIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We appreciate you taking the time to share your feedback with us, and we're glad to hear that you were satisfied with the service overall. However, we apologize for the oversight in returning your car to you in a less-than-pristine condition. Your satisfaction is our priority, and we'll make sure to address this internally to prevent any recurrence in the future. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future with an improved experience. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 27, 2024

This was my 2nd time dealing with the concierge services of the dealership since I purchased my vehicle less than four months ago. The personnel and service did not disappoint. More

by LBONNEMERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your continued trust in our concierge services, and we're thrilled to hear that we've consistently met your expectations. Providing reliable and exceptional service is paramount to us, and we're glad to know that you found our personnel and service to be consistent and satisfactory. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 27, 2024

It's very clean and the workers were friendly and helpful. They gave me a quick service. My order came late but I finally received it. More

by Nazar Keshishian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our establishment clean and our staff friendly and helpful. Providing quick and efficient service is our top priority, although we apologize for any delay you experienced with your order. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 27, 2024

Outstanding service courtesy and accommodation from everyone at the dealership Truly premium attention and service More

by jen.gott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you received outstanding service, courtesy, and accommodation from everyone at our dealership. Providing premium attention and service is what we strive for, and we're delighted to know that we met your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 26, 2024

The Genesis Team was very helpful and accommodating. I really appreciate all they did to help More

by BOBVALLANIO0249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We're delighted to hear that our Genesis team provided you with helpful and accommodating service! Ensuring our customers feel supported and valued is always our goal, and we're grateful for the opportunity to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 25, 2024

Great service, and very friendly staff. My car was serviced very quickly and returned to me washed. More

by DAVIDNORMAN200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We're thrilled to hear about your positive experience with us! Providing great service and maintaining a friendly atmosphere are top priorities for our team. We understand the importance of efficiency, so we're glad to hear that your car was serviced quickly. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 25, 2024

They communicated well. Every single step of the way. I didnt feel as if i was annoying them when talking to them - something that other local genesis dealers made me feel a More

by APNDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We're truly grateful for your kind words and thrilled to hear about your positive experience with us! Communication is key, and we're delighted that you felt well-informed and supported every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 25, 2024

Very professional and focused on costumer service! Cristopher was a pleasure to work with and willing to go the extra mile. More

by JOSEPHSCARPAMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your wonderful feedback! We take great pride in delivering professional service and ensuring our customers receive the best experience possible. It's fantastic to hear that Christopher went the extra mile to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 24, 2024

Chris was very courteous and the whole team was very efficient. The concierge service promptly greeted me upon arrival, and the video made by the mechanic was very helpful. More

by willow1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Chris and our team provided you with courteous service and made your visit efficient. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
April 20, 2024

Excellent service, very professional and friendly. Make you feel at home. Highly recommended. Type of great employees More

by santanahhg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristopher Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with us and that our team provided you with professional and friendly service. Creating a welcoming atmosphere where our customers feel at home is important to us, and we're glad we could achieve that during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
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