Genesis of Mahwah
Mahwah, NJ
Is this your dealership?
Filter Reviews by Keyword
By Type
6 Reviews of Genesis of Mahwah
If there was a way to give zero stars to this dealership and how it responds to calls and to be directed to the service dept, their website for scheduling service and the chat bot serivce i would gladly giv and how it responds to calls and to be directed to the service dept, their website for scheduling service and the chat bot serivce i would gladly give a zero rating. I have tried for two months to schedule an appointment and never get any call back or emails to schedule an appointment. You call them directly and get put on hold for an eternity which in may case averaged about 25 minutes and eventually leading to a dropped call. I even tried multiple times with Connected Service through my car and they could not get any type of response or confirmation. BUT!!!! If you ask for anyone in sales they throw themselves at you and you get multiple real humans trying to speak to you. Once I tell them i am not buying a new car they immediately go into robot mode and transfer you to the abyss of the most annoying recording about how great they are...the whole liberty hyundai car group. Another fine point is that when i bought this car they promised a loaner and valet service when your car was in their shop. Guess what...they only provided that twice for me because they never had any loaners when i made appointments in the past. Spoke to other customers and heard the same thing. Genesis/Hyundai of America should be concerned about how this place is representing them. Luckily i have now gone to another dealer aka Genesis of Englewood NJ who got me an appointment with valet service within 5 minutes of me contacting them. More
Contacted sales manager Kris Kamlet for lease numbers Gave him my particulars 4 days later no response Emailed him again. Same thing Have vehicle in stock Ready to pick up Lost my budiness numbers Gave him my particulars 4 days later no response Emailed him again. Same thing Have vehicle in stock Ready to pick up Lost my budiness to another Genesis dealer Great going guys U must sell lots of cars this way Will let the two brothers know Not that they care Stay away from this group More
We just purchased our Genisis and had a good experience with Sam Milne. I requested a white exterior with black interior and he was able to secure the one we wanted in a timely manner. Overall, Sam was e with Sam Milne. I requested a white exterior with black interior and he was able to secure the one we wanted in a timely manner. Overall, Sam was excellent and we are happy! Janice More
My husband and I went into the Genesis dealership looking to buy, and ready to buy one. While our salesman was occupied with various requests around the building, Victoria Miller made sure we were taken care to buy, and ready to buy one. While our salesman was occupied with various requests around the building, Victoria Miller made sure we were taken care of with refreshments, answered our questions, and made us feel excited about our experience. Her positive energy put us in the perfect mood to buy a Genesis. Every time we came back from a test drive and our salesman was inundated with questions from his team, she would make sure we weren't left alone/loitering for too long. We appreciate her contribution to the team. Because it felt like someone at the dealership was always looking out! Thanks! Your friendly neighborhood Manhattanites. More
I had a great experience with Mahwah Genesis. Victoria was great and Michael did a great job going over the options with me. I love the Genesis and would definitely recommend this dealership to anyone els was great and Michael did a great job going over the options with me. I love the Genesis and would definitely recommend this dealership to anyone else interested in the same. More
Tried to lowball me on my trade. Per Bluebook snd other dealers I have visited my vehicle is said to have a few thousand dollars in positive equity. Per the scammer manager he under assessed my vehicle by dealers I have visited my vehicle is said to have a few thousand dollars in positive equity. Per the scammer manager he under assessed my vehicle by a few thousand. He didn’t factor in the A used car shortage and demand for my vehicle. Perhaps he did but thought I was an uninformed buyer. I tore the quote and left the dealership. You will not get the best possible deal at this dealership. More